EasyRoutes Local Delivery

Thank you for taking the time to leave a review. We love getting constructive feedback from our users and regularly incorporate their feedback and suggestions into our monthly app updates. You mentioned you don’t like our dashboard. We’ll look into how we can improve it further; thanks! We understand our app may have a different user interface than what you may be used to using — our customers like how we are fully integrated with Shopify and how if you know how to use Shopify, it’s easy to know how to use EasyRoutes.

You also mentioned we lack branding features. Did you see the options to add logos to packing slips or customer tracking links in the settings? We’ve tried hard to provide branding and customization options for all the customer-facing aspects of our app.

I’m sorry if we missed the mark for you. A 2-star review feels very unfair considering we are just a different product than what you are looking for; it appears you installed and almost immediately uninstalled our app when you realized this as well. That is why we provide helpful videos, clear documentation of how we help Shopify merchants, and a generous free trial and a free plan to help make it easy for you to evaluate EasyRoutes to see if it is right for your business first.

Hi David,

Thank you for your feedback! We apologize for any inconvenience you experienced with our free plan. It looks like you didn’t activate your free driver account, which meant you couldn't assign the route to yourself, and uninstalled our app just a few minutes later.

We’d like to clarify that all our plans, including our free one, come with a driver seat, so you don't need to pay anything extra to add or use a driver.

We do have some limits on our features on our free plan (like 50 orders a month and a max of 10 stops per route) but you can absolutely make a delivery with a single driver, and we support many businesses running their deliveries on Shopify this way.

We'll be reaching out to you directly to better understand the challenges you faced and see how we can assist you. Once again, we apologize for any confusion or frustration caused!

Salut MZ création, thank you for leaving a review!

Currently EasyRoutes is only listed in English at the moment (sorry if that wasn’t clear!), but supporting more languages is on our future product road map.

I do want to share a few notes that would be helpful:

- you can make all of your customer facing interactions (our notifications, packing slips and tracking pages) work in your language (you can enter in your translations in the EasyRoutes settings)
- your Shopify data will be shown in your language (for example, notes in the order or instructions provided by your customers, or your staff)
- our driver app while in English is relatively simple to use, and the directions launches into Google Maps or Waze -- which your driver can use in their native language.

I understand this may not meet your requirements at the moment but we would love to support you better at some point in our future as well.

Best regards,
The EasyRoutes Team