Easyship ‑ All in One Shipping , 398 anmeldelser
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I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund.
It's a good app, still recommend, but I will change the minute I find better for sure.
Hi there,
Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star.
We've been trying to reach out to you in an attempt to understand what has occurred here but we're yet to hear back from you. If you could respond to our emails I'm certain we can figure this out and get things back to a 5-star experience!
All the best,
Easyship
Easyship has been a great way for us to ship Australia wide, the portal is very easy to use, the support team have been nothing short of amazing and we would definitely recommend Easyship in the future
Super easy to use and makes shipping easy! definitely worth a try for any new stores out there. It will save you time and money.
Easyship is a MUST-HAVE for all e-commerce stores! We have benefited so much due to its efficiency and the type of professional service we give to our customers as a result of being able to:
1) Choose the best courier
2) Print Shipping Label Easily (& professionally)
3) Track Shipments
4) Ship internationally using 1st tier courier companies
5) Weekly invoice report
6) Easy payment via credit card
and much more...!
It's free and there is really no downside to try it!
Setup and Usage is easy to understand and follow.
Love its integration with Shopify, making it easier for us to do shipment requests and updates for our sales transaction!
Appreciate the constant improvement and pricing updates to make Easyship even easier with more attractive shipping rates!
Please keep up the good job!
We've been using Easyship since we first launched. Working with Eric made the integration process pretty easy and he was great in helping iron out a lot of the silly mistakes I made in the early days (and even had some recommendations on shipping settings and services that were personalized to our situation). In the years that have followed, Easyship has proven to be a super simple and functional addition to our store, which lets us tell people that we ship anywhere that receives mail. The only downside with Easyship is that customer service can be slow at times and seems to be email only, which can add a day or two to responses.
I love EasyShip! I was new to selling online and when my orders started coming from people all over the world, it was easy for me to get a little overwhelmed trying to figure everything out. So I decided to look through different shipping apps and this is when I came across EasyShip. Just like the name, it's Easy! I was able to easily sync my orders and choose the carrier with the lowest rates to fulfill my orders. Thanks so much Easyship for your great customer service and answering all my questions every step of the way. If you are new to selling online and need help shipping out your products, I would recommend EasyShip.
Lucy V
Owner at www.icypalace.com
Icy Palace
UPDATED REVIEW: HIDDEN FEES! BEWARE! The app has started charging shippers "residential fees" which are never disclosed beforehand. Easy ship obviously realized their mistake and started adding a "residential fee" option before checkout to make it easier, but then they discontinued this feature and I am being charged these hidden fees again! This is absolutely ridiculous.
Hi there,
Thanks for taking the time to provide your feedback and I'm sorry there has been some confusion about Residential Fees.
Couriers may charge an additional residential area surcharge, depending on the destination address.
The information regarding the residential surcharge is made available in your dashboard when selecting the courier
To support shipments to or from residential locations, the couriers define a residential location as a collection or delivery to a home, including a business operating out of a home that does not have an entrance open to the public. A surcharge applies to each package collected from or delivered to a residential location.
You can find more information in our Help Centre article here: https://support.easyship.com/hc/en-us/articles/360024835071-Residential-Area-Surcharges
We hope this information helps and if you require any further information, please feel free to reach out to us at support@easyship.com and our team will do all they can to help.
Kind regards,
Easyship
Using this app on delight.com.sg to ship to Singapore local market and the overseas market too. App is good in providing competitive quotations from many shipping service providers. However there are many glitches in the app - many times pick up fails, not much help is available if goods get lost in transit. Fails to quote sometimes. Repeat order or single order creating requires quite some of manual data entry. But still, the app is usable and solves some problems. delight.com.sg
Easy to use, easy to install and a great price package for any start-up business. Very happy with the service so far.