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The app has so many problems, and the customer support team seems never care solving them, after sharing my problem with the team, they didn't got back with the right answers,
Hi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.
Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.
Thank you for your patience and understanding.
Thanks,
Ben (Marketing @Easyship)
Using this app on delight.com.sg to ship to Singapore local market and the overseas market too. App is good in providing competitive quotations from many shipping service providers. However there are many glitches in the app - many times pick up fails, not much help is available if goods get lost in transit. Fails to quote sometimes. Repeat order or single order creating requires quite some of manual data entry. But still, the app is usable and solves some problems. delight.com.sg
Takes out the guesswork for shipping, so that we dont overcharge or undercharge our customers, shortens our processing time.
Pretty awesome. Their tech support was very helpful and it's super easy to integrate. Thank you very much
Easyship has been critical to our success and growth. They have a fantastic platform that is super easy to integrate with a Shopify store. Best of all, they have an amazing team of people and are constantly asking for feedback on how to improve to make MY LIFE easier. I'm grateful for discovering this service/app every single day!
The app is super easy to use and has really streamlined the shipping process for us. Best part is we can add insurance to our orders through the app, which is not currently available via shopify. Support is fast to respond, knowledgeable, and kind. The team also offers webinars to help with efficiencies and to share general eCommerce info / knowledge.
Highly Recommend !
Easyship helped to streamline my shipping needs and made international a whole lot easier. It's easy to use and support is great, I would recommend it for anyone new to Shopify and wants to simplify their shipping.
However I wish it works/integrates better with the Oberlo app. I have some dropshipping items that don't work with the Easyship app. It would be great if it had more options for a mix of dropshipping and adding of adhoc couriers.
Shipping has been one of the most challenging and confusing aspects of starting my online store. I tried the free version of Easyship, Shipstation and Shippo to compare prices, functionality and support. Let me tell you, Easyship is the one you want. Due to its breadth of customization and functionality, it can be a little intimidating to setup, so I reached out to support with some specific questions that I had. Not only did I get a response, but Hiromi got on the phone with me several times to personally walk me through solutions for my challenges, offered pro tips and advice and pointed out things that I would have never even thought of that will help my business. She was beyond wonderful, the best customer service I've ever experienced. The icing on the cake? I ran shipping scenarios between Easyship and Shippo....when the rates weren't exactly the same, Easyship was slightly cheaper. I am not one to give praising reviews, but I felt compelled on this one. I've done the work and research for you...go with Easyship.
So far so good. I've been using it for my local + international orders for my Singapore Souvenirs online shop.
Quick and responsible customer support.
Great offerings from couriers and JIT quotations are perfect for my e-commerce.
Thank you Easyship!
P.S Would be 5+++ stars if you guys could figure out an affordable C.O.D option for local deliveries.
This app is pretty convenient because it allows you to manage all of your orders in one place and simplifies the process as much as possible for you.