Anmeldelser (450)

Samlet bedømmelse
4,2
Antal pr. bedømmelsesniveau
  • 79 % af bedømmelserne er på 5 stjerner
  • 6 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 11 % af bedømmelserne er på 1 stjerner
17. februar 2020

Saved me a whole bunch of time creating DHL labels, If using DHL express from Canada to other parts of the world I would highly recommend. Hot Rod fuel hose

Hot Rod fuel hose
Canada
Cirka 2 måneder bruger appen
28. juni 2020

Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.

A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.

The only reason the platform works for me a little ...

TSH Jewelry
SAR Hongkong
Cirka 2 år bruger appen
Easyship svarede 29. juli 2024

Hi Anicha,

We recently tried reaching out to you and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A ...

Redigeret 29. juli 2020

I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response.

The biggest area for me where they need to improve is the ...

Earned Athletic
SAR Hongkong
Mere end 2 år bruger appen
24. april 2023

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.

When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the ...

Kutuu Wholesale
Storbritannien
Næsten 2 år bruger appen
3. april 2022

Really wanted to like this app. Was an early adopter but customer service can be so frustrating. Took way too long to hear back from them. Had an issue where Media Mail became a shipping option (their backend issue) and I lost money on shipping. Took customer service too long to address this. And was never offered a refund. Was supposed to have Chat as an option based on my plan but didn't show ...

The Miller Machine
USA
Næsten 3 år bruger appen
Easyship svarede 22. april 2022

Hi there,

We've tried our best to contact you via email over the last few weeks but we're yet to receive a response, is there an email address you would like for us to use?

...

9. maj 2020

Convenient app. Easy to set up and integrate. Provided easy shipping solution. Worthy of the name! Cheers!

ClickIn
Singapore
Cirka en måned bruger appen
27. juli 2020

Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.

One big issue was the inability to ship an order ...

Jasper Home Living
Australien
Mere end et år bruger appen
Easyship svarede 29. juli 2024

Hi Louisa,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has ...

Redigeret 9. april 2022

Updated 2022: Since many flights were cancelled so I would like to give this app second chance for international shipping. But you know what? After two years, their customer service is still suck!!! I was not able to receive handover note emails suddenly so I asked for help, but no one can solve my problem and suddenly the customer service disappeared!!!! I have tried to resend emails to ask for ...

Roseraie Gal
SAR Hongkong
Mere end et år bruger appen
Easyship svarede 29. juli 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

19. april 2023

Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!

FEITIAN Technologies US
USA
Cirka en måned bruger appen
Easyship svarede 4. maj 2023

Great to hear you're enjoying Easyship!

Redigeret 19. juli 2023

We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up ...

Route Werks
USA
Mere end 2 år bruger appen