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Great product and service offering with prompt response, highly recommended
I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!
Thank you for your feedback.
As we have discussed, we had to wait for the courier to complete their responsibilities, although as you know, our Support team chased them constantly to get updates wherever possible.
We were happy to provide a refund as a goodwill gesture, despite being under no obligation to do so, as the responsibility for the shipment is with the courier, once a carrier has been selected and the shipment has been sent.
We're glad the shipment arrived and we hope you continue to use Easyship.
All the best,
Easyship
This app deserves a 5-star! It makes our lives as sellers so much easier and best of all it's free! The only regret is that the calculated shipping checkout feature requires an Annual Shopify subscription, Shopify Advanced subscription or Pay an additional $20 monthly to your Shopify Basic plan. Nothing to do with Easyship. I think it's due to some policy by Shopify. Nonetheless, great job guys!
Team Easyship is always listening to customers and strive to improve their services. Whether you're a beginner or an expert at ecommerce, logistics or shipping globally, Easyship makes it so easy.
Migrating to Easyship has been a boon for our business. Reliable live rates, excellent customer service and support for a diverse range of carriers and sales channels. It's streamlined our logistics process at Plyco and we're eternally grateful!
Good and efficient delivery. Most importantly it is user friendly.
Having shipping auto calculated at our check-out page has made the whole buying process more convenient for our customers and our team. The prices are also competitive and customers can choose the option that best suits them. There have been some hiccups here and there but overall the Easyship team has made improvements along the way and we are happy users.
Easyship is one of our fave apps for running our company Happy Gun!! We have orders from all over the globe, and the dashboard makes it so easy to setup various options for all shipping zones. We’ve never received a complaint about shipping and believe me, it used to be a mess before we found easyship. As the owner of the company, it has saved me so many logistical headaches and the support is extremely responsive which is the most important thing to us!! Thanks Easyship for your epic product and service
when you install this app it automatically turns on all the paid for features so when your free trial runs out you start paying big bucks. Really not cool. id be super careful when using this app. From the looks of it there are a lot of hidden payment traps they put you in.
Thank you for your feedback.
We're sad to hear you didn't have the best experience with our app, but as we discussed via email this is simply not the case.
We do not charge any fees unless stated clearly, and if you wished to use any paid features you would have been alerted and required to confirm to ensure this was the case.
We're sorry for any confusion caused and we'd be happy to explain how to get the most out of the free trial if you wanted to give us another try.
All the best,
Easyship
Saved me a whole bunch of time creating DHL labels, If using DHL express from Canada to other parts of the world I would highly recommend. Hot Rod fuel hose