Easyship: Rundum‑Versandlösung

Great link between Shopify & Easyship, works really well

I made a test door-to-door shipment with this company on february, 16 from US to Mexico. Delivery time was specified 6-8 working days. After more than month of waiting my package I thought that I need to forget about my package but unexpectedly I received it after 46 days, on april 4th. Better is later than never.

I've been using Easyship as my Shopify shipping partner for several months now. I have never had any problems, all the rates are clear, no hidden costs and the shipping costs are very affordable thanks to USPS. Easyship has been proving to be a very reliable partner in every way for more than a year now.

Big let down. This company have poor correspondence they never get back in touch. I have terminated using this app

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.

I removed it after struggling soo much with the shipping.. It won't ship anything, anywhere and it's just bad business for small and new stores who try to grow up! Every time I open the app, it asks me to reconnect to my shop, I have to re-do the settings over and over again and it's for nothing... Waste of money and time!! Time is money! Save yourself!

The Easyship app and the company really make it easy to sync our orders with our 3PL provider and prepare shipments with our support team. It saves our team a lot of time with fulfilling orders and automatically calculates shipping rates for our customers during checkout. Our new account manager Melody has done a great job of proactively reaching out, checking in and helping solve outstanding issues. Where she could not solve, she would involve the right people on her team to look into the issue. We have had a great experience with Melody and Easyship team!

They charged me for 23kgs when my item was only 1.5kgs and then a redelivery fee (for supposedly 3 attempts) when tracking shows 1 attempt & taken to depot within 2hrs, no other attempts To dispute they asked me for specific photos showing product in box with measurements and weight showing which i did. Its been over a month and still funds not returned!

EasyShip is the best solution for our company as we have 2 warehouses located in two different continents; Cooperation with ESH allows us to use different shipping options to ship the orders from different warehouses to customers from one dashboard, in one click, without having to negotiate rates. Special thanks to our customer success manager - Krish Sabnani; he is always in touch, supports and assists us under different circumstances and special cases.

Great app and service, way to get your cost of shipping down. The team there is awesome and always here to help. Customer service is responsive and efficient. If you are looking at improving your shipping process, no doubt you should at least take some time to talk with them.

I've just started to use Easyship for my Shopify store. While I'm still new to it and figuring it out, the support has been great! I'm so glad that I have been able to set up support calls on the same day (in the same hour) and had my questions/issues resolved really quickly. Recommended, thanks!

Easyship has some of the best customer service I have experienced. To illustrate, we once had the problem that we had to manually add the shipping details for our shipments from Easyship into the shopify order. After telling our customer success manager about this they programmed a solution for us within two weeks free of charge that solved the problem. They have proven to always be this responsive, no matter what the request is, and this is what makes Easyship worth the slightly higher price than for example Amazon, who would never bother to do anything with your request. It truly seems that Easyship want your business to succeed. They have also helped us in establishing a new warehouse, and resolved problems with our couriers. Would definetly recommend them to anyone looking for someone who actually does something with your requests for help. Easyship feels more like a partner than a service.

Easy to use and set up. Jose was incredibly helpful in the onboarding process. Syncs to Shopify store very easy.

I had few issues with a carrier but easyship got back to me and solved the problem, their customer services has definitely improved

Thanks to this app, I was able to go global, and I succeeded!! I now sell my product internationally. Every day customers are buying from all over the world. The parcels go every day very far from my place without any problem and with total ease. Merely the best shipping service I have ever had. Come on, an all-in-one solution that gives to your customer: Price of transport
Transport time Customs fees And this in every country of the world.

We have been working with the Easyship team for a number of months to launch serviecs with them in the USA. The app worked perfectly and the level of support we received from the Easyship team was and is first class.

Easyship is really amazing. It makes shipping super convenient. All I have to do is sync the orders and click on a button and make the payment. The courier comes by to collect it and will then deliver to my customers. It's that bloody easy. Definitely a great app to have for any e-commerce store!

Fantastic App! Some serious work ethics here compared to other apps I used before, i would really recommend this service.

DO NOT BOTHER with this waste of time shipping middle man. Over 75% of all shipments made through them have had problems. Now I know that they are just a middle man acting as agents for courier companies... but therein lies the problem. when you have a problem with your shipment, and I GUARANTEE you will, the only way to contact them is to open a support ticket which takes two days to receive a reply which is usually incomplete or inaccurate. the latest incident was a package picked up on 12/15/20 with a 2 - 5 day delivery service... 21 days later this is still not delivered and all I get from the email reply to my service request is "this in normal...we will look into it".... after three previous replies asking for confirmation that I want assistance. meanwhile my customers are leaving negative reviews because of their service.
Bottom line.... do not install this app or use this joke of a freight middle man. Yes their rates are good... but dissatisfied customers leaving negative reviews about your company do not make up for the pennies saved.

I give five star for the App! I wish it will have mobile friendly version in the future ;) fighting!

This app are a bunch of professionals know what they are doing. This app are a bunch of professionals know what they are doing

Highly recommend! This app is super wonderful! super supe supe supe supe supe supe supe supe wonderful!

The support staff is very responsive. I had several concerns when starting to use the app and they were addressed right away.

Great app and very useful. Fast communication and very helpful agent which will help you with all your questions.

This APP is really nice team! They are honest, trustworthy, considerate partners , I am eager to recommend to anyone

Where do I begin? It improved my efficiency a lot and I really like it. The team is very helpful....

Easyship has been a game changer for my business. I would recomend this app to anyone starting a product based ecommerce business.

The App drew my attention during the outbreak and luckily it solved my issue. The App drew my attention during the outbreak and luckily it solved my issue.

I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app

David is my rep for Australia, and he was fantastic. He called me and we did everything step-by-step. Great support. Thank you! Also, great app, with all the different couriers.

This app has helped my website to shipped out my orders and print shipping labels easily!!! The best thing is it is free!!! We can also customize the colours to match our website! The widget is also pretty and minimalist which matched my website's theme! I have tried finding an app that helps with shipping, printing of shipping label and packing slip and I have finally found one!!! I have asked a lot of questions as it is my first time using the app, and Nicol has guided me promptly and patiently which I am really thankful for. He has exceeded my expectation by extending his help, providing me videos when I was confused with the steps. I was super stressed out but now I know how to use it all because of his guidance! His replies were so quick and clear too! Thank you so much and to everyone who is wondering if they should download this app, please do so. You definitely won't regret it! :)

I'm happy it's free yet with powerful functions. They can source for me and get what I want. Thumbs up!

Absolutely worth every pennies!
We have been using this app daily for just under a year now and we're very pleased with it.
This platform is very user friendly and will save you money by getting the best shipping service/cost and time by automatically entering shipping details for you.
Their customer service is second to none, from the online chat support to the management team !

I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response.

The biggest area for me where they need to improve is the link between their warehouse partners & Shopify, I have to go in and manually update my stock every month to make sure inventory is correct.

I would defiantly recommend Easyship to any start-up, even with the few issues mentioned above, they have been a great tool to help me launch my brand.

Easyship is the only shipping app you need for your store. Great rates and a large number of courier options.

Easyship offers a powerful suite to manage your Shipping process for your eCommerce platform.

In addition, they found us the perfect set of warehouse company to host and fulfil our inventory to our clients.
If you get stuck, their support team will help out within a few hours. And even Michelle, our account manager, jump on some of our support questions to bring an accurate and blazing fast answer.

Finally, their solution allows us to provide over 20 carriers options to our end clients as well as dynamic rates and import taxes calculations directly in our checkout page.

Shipping has been one of the most challenging and confusing aspects of starting my online store. I tried the free version of Easyship, Shipstation and Shippo to compare prices, functionality and support. Let me tell you, Easyship is the one you want. Due to its breadth of customization and functionality, it can be a little intimidating to setup, so I reached out to support with some specific questions that I had. Not only did I get a response, but Hiromi got on the phone with me several times to personally walk me through solutions for my challenges, offered pro tips and advice and pointed out things that I would have never even thought of that will help my business. She was beyond wonderful, the best customer service I've ever experienced. The icing on the cake? I ran shipping scenarios between Easyship and Shippo....when the rates weren't exactly the same, Easyship was slightly cheaper. I am not one to give praising reviews, but I felt compelled on this one. I've done the work and research for you...go with Easyship.

Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.

A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.

The only reason the platform works for me a little is because I have a good relationship with my courier guys, so I call them personally to tell him to pick parcels up. If I were to rely on EasyShip my business would've already been flooded with terrible reviews from people who don't ever receive their parcels.

I'll be migrating over soon to a different platform, because Easyship is INCREDIBLY unreliable. Try them at your own risk. I'm pretty mad at myself for sticking with them as long as I have.

DON'T DO IT. If you want to spend hours of your time managing bugs and fixing errors due to this apps unprofessionalism, by all means download it. Biggest headache I've ever come across.

App is great, really easy to use, got a great account manager that is super responsive and helpful. I don't remember having any trouble with set-up if I did, Nicol the account manager helped me through it. Interface is easy to use and relatively straightforward.

Very Convenient and Easy to use. It saved us a lot of time in comparing what options were available.

Easy to use, easy to install and a great price package for any start-up business. Very happy with the service so far.

This is a really good app very easy to use 5 star would highly recommend to new stores the ease of use makes it worth it

Convenient app. Easy to set up and integrate. Provided easy shipping solution. Worthy of the name! Cheers!

We've used a lot of different apps for 3PL and shipping for our online stores across UK, Europe, HK, and Australia, and Easyship by far has the best interface and swift integration with our eCommerce platforms. Shipping rates are always very good, so there are excellent savings too.

In general, I like this app. I did have some significant issues getting it to do what I needed it to and which took quite a while to wring out with tech support. Everyone was friendly and tried to help, but some specialists were not that knowledgeable about the systems, and where things can go wrong. I ended up figuring out some of the settings myself.
One such stumbling block was the "add additional carriers automatically when available" check box in shopify shipping settings - if you're trying to give customers only a select number of shipping options, don't have this selected. It was extremely frustrating to figure this one out and tech support was useless when checkout was displaying all sorts of odd shipping modalities that made no sense.
I'm still having a couple issues:
1. Input Dimensions - doesn't seem to work, at all. I've entered the information multiple times, downloaded it directly from the Shopify side, it exclusively defaults to the padded flat rate envelope dimensions. Tech support has been completely useless in solving this issue, but it's not extremely material as the shipping options I use aren't concerned with overall dimensions. Setup progress in the upper left still isn't complete, and the dimensions are the only item that it says aren't complete, though the information is completely there.
2. System doesn't differentiate between Fedex Ground and Fedex Home, so we often lose $$ when it assumes Ground for Home addresses. Tech support was not helpful with this either. There is a 'residential surcharge' check box, but it doesn't seem functional for FedEx.
3. During the extremely high volume period in the early SIP policy period when web traffic was crazy, this app would consistently fail to download orders on my shopify account. It doesn't appear to have such issues any longer.
4. The shipping rules are a bit odd, but I understand it's programming speak, you can get it to do what you need it to by learning the language.
I did eventually get to a lady who was supremely knowledgeable and helpful, though haven't been able to solve the residential surcharge and dimensions problems.
I have been testing ShippingEasy also and like the format better. BUT, it doesn't support integration with a FedEx account, so I'm not using it.
Easyship seems to do what you need in general.
I'd like to use my own logo for the packing sheet, but haven't figured out how to customize that yet.

Wow- this app is super user friendly and the customer support is over the top. Anjie has been so helpful in getting everything up and running and quickly responds to all my questions.

This app is pretty convenient because it allows you to manage all of your orders in one place and simplifies the process as much as possible for you.

Very impressed in the first day I register an Easyship account, receive a "hello signed" email. Just feel right to choose this shipment platform. The staff Michelle do a great job that really save my time from the step of setup to the end of shipment. Here I can save time to think more marketing stuff and handle customers' enquiries. The importance of run e-commerce business is fast and faster.

Does what you need it to do installs easy not hard or complicated to use and updates easy