Avis (403)

Note globale
4
Nombre d’avis par note
  • 80 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 11 % des avis sont des avis à 1 étoiles
6 mai 2024

Haven't started using it on Shopify so we cannot comment.

IMWIM
États-Unis
Environ un mois d’utilisation de l’application
6 décembre 2023

We've been using Easyship for 10 years.
We highly recommend it to any business looking to reach customers worldwide cost-effectively.
The platform continuously improves in terms of UI, features, and solutions that bring you closer to your customers.
After so many years, we are still impressed to be able to ship worldwide from multiple warehouses anywhere we are, with a simple click of a button.
The effort to deliver your creation to the final customer is definitely underrated.
Easyship is a bold statement, but they keep their word.

Instamic
États-Unis
Presque 6 ans d’utilisation de l’application
17 juillet 2023

I've been using Easyship for approximately 5 years to send parcels to the US and other international destinations in partnership with a third party broker that carries parcels from Canada to the US for deposit with USPS, UPS, etc. A great deal has improved over the years, but even from the start, Easyship offered the most accurate volumetric rate based system that helped us save so much time by not needing to manually enter the weight or dimensions of every single parcel. With respect to more recent changes, Easyship now has its own in-house insurance system which is easier and faster to use than anything that preceeded it. I'm very happy with Easyship and forsee using it for years to come.

One last thought: i'm hearing impaired and am grateful for the ability to seek support via email instead of being forced into phone calls.

justthegoods
Canada
Environ 5 ans d’utilisation de l’application
Easyship a répondu 24 juillet 2023

Thanks for taking the time to provide your feedback, it really means a lot to us. It's great to hear that you're getting the most out of Easyship!

23 janvier 2024

What a waste of our time and money. They offer cheap shipping to the customer and no support when the couriers they have partnered with lost products.

Cyber Acoustics Outlet
États-Unis
5 jours d’utilisation de l’application
25 juillet 2023

Easyship has been handling all our orders since early 2022, and our overall experience has been very positive. The logistics industry is complex, so hiccups are inevitable, regardless of the provider, courier, or 3PL you choose. What matters is that Easyship consistently manages such situations in a professional and expedient manner. We are equally impressed with the technological aspect of their platform: the dashboard is user-friendly, the configuration options are flexible, and the integrations (including Shopify rate calculations and order sync) work flawlessly. We greatly value their personalized approach and willingness to adapt to our needs.

One time, in one of our regions, we made the mistake of trying to use Sh*pB*b. This cost us thousands of dollars, resulted in many chargebacks from dissatisfied customers, and imposed an exceptionally high workload on our support department. After making the switch to Easyship, these problems were gone.

Flipper Zero Shop
États-Unis
Plus de 2 ans d’utilisation de l’application
Easyship a répondu 10 août 2023

Hi there, thank you so much for your feedback!

We're always delighted to hear about a true success story and we're thrilled to be a part of your journey.

All the best,
Easyship

28 juin 2023

We transitioned to Easyship from Shipstation and it's made shipping so much easier for our warehouse staff. The setup was very simple and interface is very easy to navigate.

The one problem we had was you had to create a shipping rule literally for every thing whereas Easyship natively handles most of the heavy lifting for you with it's rate shopping to easily help find the cheapest shipping option as well as the ideal package size (previously in Shipstation we had to create 10+ shipping rules to get this to run anywhere close to Easyship's automation).

We also thoroughly enjoy having the live chat customer service if there's any challenges along the way as well as our customer service manager, Conor, has been invaluable in helping us overcome a couple small challenges in the set up process. Conor was extremely quick to reply with any of our email inquiries and helped us bring a resolution quickly from the Easyship team.

We give them 5 stars all the way for living up to their name, Easyship, as it's saved so many headaches for our shipping team to get our shipments out quickly and easily.

The Grind Athletics
États-Unis
9 mois d’utilisation de l’application
Easyship a répondu 24 juillet 2023

Thanks for taking the time to share this feedback, we're really happy you're enjoying using Easyship and that you're having a great experience with Conor!

17 octobre 2023

I've been using Easyship as my Shopify shipping partner for several months now. I have never had any problems, all the rates are clear, no hidden costs and the shipping costs are very affordable thanks to USPS. Easyship has been proving to be a very reliable partner in every way for more than a year now.

Game Start Studio Store
Italie
12 mois d’utilisation de l’application
Easyship a répondu 25 octobre 2023

Hi there,

Thanks for the review!

It's great to hear that you're getting the best out of our rates!

Easyship

7 juillet 2023

Sahana is amazing, very professional and easy to deal with.

App is easy to use and has been trouble-free since we signed up a year ago.

SOUTH.ST
Australie
12 mois d’utilisation de l’application
Easyship a répondu 24 juillet 2023

Thanks for your feedback, we think Sahana is great too!

17 octobre 2023

Used to be good, now not so much. make you pay to print labels on thermal printer. what a joke. do not recommend. theres better apps out there that dont require payment to use thermal printer.

Inspire Ecoware
États-Unis
Plus de 3 ans d’utilisation de l’application
Easyship a répondu 1 novembre 2023

Hi there,

Thank you for taking the time to provide your feedback, it's insights like this which help us understand how best to support our users.

As a result of feedback like this, I'm happy to confirm that we will be removing thermal printing costs by the end of 2023!

All the best,

Easyship

17 octobre 2023

I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.

Swift Energy
Canada
21 jours d’utilisation de l’application
Easyship a répondu 25 octobre 2023

Hi there,

Thank you for providing your feedback on Shopify, we're keen to understand what went wrong here and how we might turn this around.

It looks like you were trying to link your own UPS courier but you were seeing an error, the reason my colleague was asking to set up a call was that it would simply be easier to take a look at the details with you over the phone, rather than an email back and forth.

However, if you prefer to deal with email/messaging we would be happy to oblige, I've reached out to you to help with this query, please get back to me and I'm sure we can fix this ASAP.

All the best,

Easyship