Avis (429)
Affiner
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Par note
I used easyship service to ship out my KickStarter parcels from Singapore to US. After about 3 months, I was billed for almost $300 due to discrepancies in the parcel sizes and weight. If you want to be fair to your customer, do a check during the collection of the parcels, not billing your customer AFTER 3 MONTHS of the shipment. What guarantee do you have that the parcels does not distort in your warehouse?
Hi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.
Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.
Thank you for your patience and understanding.
Thanks,
Ben (Marketing @Easyship)
Saved me a whole bunch of time creating DHL labels, If using DHL express from Canada to other parts of the world I would highly recommend. Hot Rod fuel hose
Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.
A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.
The only reason the platform works for me a little is because I have a good relationship with my courier guys, so I call them personally to tell him to pick parcels up. If I were to rely on EasyShip my business would've already been flooded with terrible reviews from people who don't ever receive their parcels.
I'll be migrating over soon to a different platform, because Easyship is INCREDIBLY unreliable. Try them at your own risk. I'm pretty mad at myself for sticking with them as long as I have.
Hi Anicha,
We recently tried reaching out to you and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.
Best,
Ben (Marketing @Easyship)
easy to use & great customer service!
A functional and handy app to have on your site to solve your delivery needs, might just require some fine tuning on the backend regarding the ease of usage. Overall still a great app, plus as it is free of charge there really isnt much more to complain about!
We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.
When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the charges came through at the end of the year.
We've contacted Easyship but they've been incredibly unhelpful, basically telling us that it isn't there fault, when clearly it is.
We now use UPS directly, as the small benefit of using Easyship is greatly outweighed by the numerous charges incurred by using them.
Convenient app. Easy to set up and integrate. Provided easy shipping solution. Worthy of the name! Cheers!
Really wanted to like this app. Was an early adopter but customer service can be so frustrating. Took way too long to hear back from them. Had an issue where Media Mail became a shipping option (their backend issue) and I lost money on shipping. Took customer service too long to address this. And was never offered a refund. Was supposed to have Chat as an option based on my plan but didn't show up whenever I tried to contact them. Clearly I was not a priority.
Hi there,
We've tried our best to contact you via email over the last few weeks but we're yet to receive a response, is there an email address you would like for us to use?
First of all, in regards to the Media Mail matter, there was a technical issue that resulted in the issues you've described, but this was quickly highlighted and refunds were issued to all of those who were affected.
I apologise that it took us too long to resolve, but unfortunately, this was a complex tech issue that required an investigation and fix from our Development Team.
We're really keen to speak with you and resolve this matter in full, please get back to us at your convenience.
All the best,
Easyship
Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.
One big issue was the inability to ship an order that has 2 boxes, only option is to ship them separately at double the cost- this is something they said they were working on months ago that had a 2 week deadline but it is still not an active feature.
Hi Louisa,
We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.
Best,
Ben (Marketing @Easyship)
I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response.
The biggest area for me where they need to improve is the link between their warehouse partners & Shopify, I have to go in and manually update my stock every month to make sure inventory is correct.
I would defiantly recommend Easyship to any start-up, even with the few issues mentioned above, they have been a great tool to help me launch my brand.