Avis (450)

Note globale
4,2
Nombre d’avis par note
  • 79 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 11 % des avis sont des avis à 1 étoiles
24 septembre 2021

Outstanding customer service, great support, makes our business possible. I don't know if our company could function without it.

Possum Creek Games
États-Unis
4 mois d’utilisation de l’application
1 septembre 2021

We've been using EasyShip for a couple of months. Worldwide shipping is complicated, and they made it easy for us. Application is great for handling daily sales and fulfilling batch orders (i.e., Kickstarter campaigns). It has multiple functionalities we can't live without. To name a few:
* Seamless, one-click integration with Shopify (you can add many stores)
* Shipping at Checkout (your customer can choose a courier, and the shipping cost is accurate). It works worldwide!
* Insurance
* Shipping rules (a great tool to automate shipping scenarios for different locations or box sizes)
* Product listing * Simple import from file (excellent for batch orders - you can import any CSV file, and EasyShip support many e-commerce platforms * Customizable notification emails to customers In addition, EasyShip provides excellent customer and technical support (helps with couriers, customers, and the application). We highly recommend this application and other EasyShip services.

Luxonis
États-Unis
4 mois d’utilisation de l’application
12 novembre 2019

Worked well until it didn't. All of sudden FedEx and UPS are not available. UPS would randomly not be available at times either. You have to deposit money into your account, we're trying to figure out how to get our remaining balance back, will update the review as needed.

Wane+Flitch
États-Unis
3 mois d’utilisation de l’application
15 février 2023

Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question

sullivansvintage
Australie
3 mois d’utilisation de l’application
Easyship a répondu 20 mars 2023

Hi there,

Thank you for your feedback, we've been trying to get in touch with you repeatedly to discuss any issues you may have. If you could get back to us I'm positive we can turn this around for you!

All the best,

Easyship

12 septembre 2017

User friendly and their customer services is really nice!
Will keep on using Easyship for our online shop! :)

Frequentflyer Hk
R.A.S. chinoise de Hong Kong
3 mois d’utilisation de l’application
6 septembre 2020

If I could give less than 1-star I would...Horrible experience...and even AFTER A MONTH OF BACK AND FORTH E-MAILS the problem is not resolved!!! DON'T WASTE YOUR TIME...hot mess sums up my experience with this app/company

Oak + Tonic
Canada
3 mois d’utilisation de l’application
Easyship a répondu 29 juillet 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.

Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.

Thank you for your patience and understanding.

Thanks,
Ben (Marketing @Easyship)

19 décembre 2019

App is so/so, but the customer service from this provider is terrible. They will lose your parcels, and not honour the insurance claims even after they have admitted fault

Gladiator Fitness
Australie
3 mois d’utilisation de l’application
Easyship a répondu 29 mars 2020

Hi there,

Thanks for taking the time to leave your review, we appreciate any feedback from our customers, good or bad.

In this case, I'm aware that we have tried to contact you several times to help you resolve this issue but we did not hear back from you.

On this occasion, the issues you have raised were the result of an issue with your chosen courier. In terms of insurance, the package in question was not insured, you can learn more about how to insure your shipments in our Help Centre here - https://support.easyship.com/hc/en-us/articles/115003451011-How-to-Add-a-Shipping-Insurance

If there is anything else we can help you with, please don't hesitate to reach out to us at support@easyship.com

All the best,

Easyship

27 mars 2018

Easyship has helped our store ship all around the world. Our company sells "the world's smallest & smartest garden" so we needed a software solution that could quickly ship our orders out. Great software and no monthly cost makes it more appealing than options like Shipstation.

Enrich Agriculture
États-Unis
3 mois d’utilisation de l’application
Modifié le 28 février 2020

It saved me time, at least 30 mins each day. Bye bye "cut & paste", Hello automated courier bookings and shipping labels. Notice some cost savings in the rates that is offered for the local Singapore deliveries too.

Soapnut Republic
Singapour
3 mois d’utilisation de l’application
27 octobre 2017

We started using Easyship recently and it has saved us so much time on what, arguably, is one of the most boring parts of the e-commerce business: shipping! We were quite excited when we got our first order from outside HK, but did not realise what a hassle international shipping is (and how expensive!). Easyship really took that weight off our shoulders and allowed us to focus on what is really important: selling drones!
Michael van Keulen – affordabledrone.myshopify.com

Affordabledrone
Pays-Bas
3 mois d’utilisation de l’application