Easyship: solution tout‑en‑un , 385 avis

I dont' like writing bad reviews but my experience with Easyship has been unbelievably bad. I launched my store, got my first order and what do you know? I can't ship anything. Apparently it's a problem at the back end but more than 24 hours later, I still don't have a resolution and have been told by customer service that I'm in a queue. I was also given a run down of the tech team's meeting on a Monday morning (supposedly so I'd know I wasn't first - or a priority). Put simply, I'm paying for a service that I cannot use. I'm in New Zealand by the way - so would definitely recommend that other NZ businesses look elsewhere.

As a user experience there is many way this can be improved such as the user experience and the billing layout.

The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform.

Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much.

Overall experience is bad and not ideal as many improvement is needed in many areas.

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.

I have had this app for 1yr, so i did give them a good chance. Forget the app, there is much better out there loads. READ THE 1 STAR REVIEWS .ALL OF THEM,1 thing in common, they have the worst customer service, of any company i have dealt with, i had 3 small issues , so i was patient but this 3rd issue is costing me alot of money. now which is the only reason i a, writing this review. this is the 1st bad review i have wrote. Save yourself time and money. ITs not even worth having there free plan, customer support is too bad , really bad, no contact for days, then don't answer your question, then dont fix the issue, i have literally just got my other e-commerce shop owners, all 27 shops to all switch from this too SHIPPING IS EASY.. so much better app ,and customer support the best . Go read there reviews you will thank me

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.

When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the charges came through at the end of the year.

We've contacted Easyship but they've been incredibly unhelpful, basically telling us that it isn't there fault, when clearly it is.

We now use UPS directly, as the small benefit of using Easyship is greatly outweighed by the numerous charges incurred by using them.

when you install this app it automatically turns on all the paid for features so when your free trial runs out you start paying big bucks. Really not cool. id be super careful when using this app. From the looks of it there are a lot of hidden payment traps they put you in.

I removed it after struggling soo much with the shipping.. It won't ship anything, anywhere and it's just bad business for small and new stores who try to grow up! Every time I open the app, it asks me to reconnect to my shop, I have to re-do the settings over and over again and it's for nothing... Waste of money and time!! Time is money! Save yourself!

Full of bugs. Customer service is a joke. I leave 1 star reviews as it's the only way to get your problems addressed, even then when you remove the review they suddenly forget about your support tickets & other issues.

The app will quote you a price for a set consignment, the courier will measure it correctly however you'll see be charged oversized fees. When you consult customer support on this they will advise you that you under-declared the consignment, despite all the measurements the carrier declared were as per your measurements.

Big let down. This company have poor correspondence they never get back in touch. I have terminated using this app

Have been using EasyShip, happily, for over a year - until they out of the blue changed it to where printing on a 4x6 label is no longer free, and is now apart of their $30 subscription package.

Looking into a replacement shipping service as we speak.