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Originally, we found the shipping process difficult, but now that we discovered the easyship app, it's so much easier to understand because they do most of the hard work for you. We got assigned to David, and he has helped us every step of the way by answering and explaining any questions we had, we really appreciate the help David!
As a brand that has been used to using Amazon FBA, the thought of handling international shipping from our Shopify store was admittedly daunting. Easyship has made the transition straight forward. We have connected with their partnered 3PLs in Hong Kong and the US who have also been great to work with. Being able to sync orders from Shopify to our 3PLs via Easyship has saved a lot of time. Especially since we don't have to prepare any shipping documents. The onboarding process and customer support has also been great so far.
The interface takes a while to get used to but once you do, it is a really great tool! This app really made my life so much easier with its variety of couriers and ease of use. What I especially like is how all the product info is automatically synced from my store so that the customs information and addresses are auto-filled into the shipping label for me. All I have to do is download the labels and print them.
I particularly appreciate the support that I received, whenever I had problems it was super easy to get help quickly. I would say this app has given me one of the best customer service experiences I have ever received, with how accommodating and helpful they were. I hope to keep using this as my store grows!
We have been using Easyship for over a year and it has made international shipping a breeze, as well as significantly reducing shipping costs. Thank you Easyship!
App is great, really easy to use, got a great account manager that is super responsive and helpful. I don't remember having any trouble with set-up if I did, Nicol the account manager helped me through it. Interface is easy to use and relatively straightforward.
The easiest way to find the different options available for shipping to different destinations. We can easily find the fastest or most economical way to ship and also be able to schedule pickups/shipping labels with different couriers. Easyship saves us a lot of time!
We needed to upgrade our shipping services on Shopify and Easyship was by far the best choice. We needed to switch in the middle of a large shipping rush and as soon as we signed up a representative reached out and made sure we had the right plan in place. A meeting was scheduled the very next day to make sure we understood the program and make sure it was set up and customized to fit our needs. We are now shipping out multiple items in the appropriate box and we are confident that the correct shipping rates are being applied.
Easyship has been handling all our orders since early 2022, and our overall experience has been very positive. The logistics industry is complex, so hiccups are inevitable, regardless of the provider, courier, or 3PL you choose. What matters is that Easyship consistently manages such situations in a professional and expedient manner. We are equally impressed with the technological aspect of their platform: the dashboard is user-friendly, the configuration options are flexible, and the integrations (including Shopify rate calculations and order sync) work flawlessly. We greatly value their personalized approach and willingness to adapt to our needs.
One time, in one of our regions, we made the mistake of trying to use Sh*pB*b. This cost us thousands of dollars, resulted in many chargebacks from dissatisfied customers, and imposed an exceptionally high workload on our support department. After making the switch to Easyship, these problems were gone.
Hi there, thank you so much for your feedback!
We're always delighted to hear about a true success story and we're thrilled to be a part of your journey.
All the best,
Easyship
Before using Easyship we used three different app's for our domestic and foreign shipments. Now with Easyship it has streamlined our shipments into one app that has all shipped information on one page. I would recommend for any eCommerce vendor to control their shipments.
The app is really easy to use and very useful in terms of being able to build analytics around all your shipping. Very seamless!