전체 평점
4
평점 수준당 개수
  • 평점의 81%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 11%가 별 1개입니다
2019년 5월 28일

Originally, we found the shipping process difficult, but now that we discovered the easyship app, it's so much easier to understand because they do most of the hard work for you. We got assigned to David, and he has helped us every step of the way by answering and explaining any questions we had, we really appreciate the help David!

Honey Skin
오스트레일리아
앱 사용 기간 2년 초과
2023년 2월 9일에 편집됨

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.

ART Phenomena
미국
앱 사용 기간 1년 초과
답글 Easyship개 2023년 3월 20일

Hi there,

Thanks for your feedback.

As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a carrier to send your shipments on our app, the shipment is in the hands of the courier.

If something goes wrong, we will do everything we can to fight your corner with the courier, as we did in your case. You received an Adjustment fee from the courier APG as they stated the dimensions of your shipment were not the same as you had declared.

We investigated this and we were able to get you a full refund from the courier!

We're glad you're happy with how we resolved this issue and we look forward to you updating your review!

All the best,

Easyship

2019년 6월 13일

The interface takes a while to get used to but once you do, it is a really great tool! This app really made my life so much easier with its variety of couriers and ease of use. What I especially like is how all the product info is automatically synced from my store so that the customs information and addresses are auto-filled into the shipping label for me. All I have to do is download the labels and print them.

I particularly appreciate the support that I received, whenever I had problems it was super easy to get help quickly. I would say this app has given me one of the best customer service experiences I have ever received, with how accommodating and helpful they were. I hope to keep using this as my store grows!

The Art of Gloria Kang
싱가포르
앱 사용 기간 2년 초과
2022년 11월 15일

I have had this app for 1yr, so i did give them a good chance. Forget the app, there is much better out there loads. READ THE 1 STAR REVIEWS .ALL OF THEM,1 thing in common, they have the worst customer service, of any company i have dealt with, i had 3 small issues , so i was patient but this 3rd issue is costing me alot of money. now which is the only reason i a, writing this review. this is the 1st bad review i have wrote. Save yourself time and money. ITs not even worth having there free plan, customer support is too bad , really bad, no contact for days, then don't answer your question, then dont fix the issue, i have literally just got my other e-commerce shop owners, all 27 shops to all switch from this too SHIPPING IS EASY.. so much better app ,and customer support the best . Go read there reviews you will thank me

We Wear Liberty
영국
앱 사용 기간 1년 초과
답글 Easyship개 2023년 1월 9일

Thank you for providing your feedback, we're always keen to learn from our users about how we can improve our service.

We've tried to reach out to you several times over the last few weeks but we haven't received a response.

You mentioned you've been using our app for a year, but looking at your account I can see that you haven't used our app to make a shipment.

If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship!

All the best,
Easyship

2019년 3월 24일

Easyship has initially been a big help. The pros:
1. pay as you go
2. tracking page with banners
3. Pretty good customer support

Cons:
We had a problem with a shipment to Malaysia using Fed Ex and they have tried to help clear that up but it has been very slow going and then recently for the past 5 days, we have not been able to use Fed Ex at all with Easyship.

I like what they do offer but I am hoping the other problems we have had will clear up. Just be aware there may be a few problems.

Just Tea, LLC
미국
앱 사용 기간 2년 초과
2017년 10월 12일

We have been using Easyship for over a year and it has made international shipping a breeze, as well as significantly reducing shipping costs. Thank you Easyship!

Atelierchild
홍콩(중국 특별행정구)
앱 사용 기간 2년 초과
2020년 7월 29일에 편집됨

I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response.

The biggest area for me where they need to improve is the link between their warehouse partners & Shopify, I have to go in and manually update my stock every month to make sure inventory is correct.

I would defiantly recommend Easyship to any start-up, even with the few issues mentioned above, they have been a great tool to help me launch my brand.

Earned Athletic
홍콩(중국 특별행정구)
앱 사용 기간 2년 초과
2020년 5월 29일

App is great, really easy to use, got a great account manager that is super responsive and helpful. I don't remember having any trouble with set-up if I did, Nicol the account manager helped me through it. Interface is easy to use and relatively straightforward.

Stay, Lola
싱가포르
앱 사용 기간 2년 초과
2017년 9월 11일

The easiest way to find the different options available for shipping to different destinations. We can easily find the fastest or most economical way to ship and also be able to schedule pickups/shipping labels with different couriers. Easyship saves us a lot of time!

Esemble
홍콩(중국 특별행정구)
앱 사용 기간 2년 초과
2020년 4월 1일

We needed to upgrade our shipping services on Shopify and Easyship was by far the best choice. We needed to switch in the middle of a large shipping rush and as soon as we signed up a representative reached out and made sure we had the right plan in place. A meeting was scheduled the very next day to make sure we understood the program and make sure it was set up and customized to fit our needs. We are now shipping out multiple items in the appropriate box and we are confident that the correct shipping rates are being applied.

Kennebec Cabin Company
미국
앱 사용 기간 2년 초과