리뷰 (448)

전체 평점
4.2
평점 수준당 개수
  • 평점의 79%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 11%가 별 1개입니다
2024년 8월 12일에 편집됨

UPDATE : 1 star cause 0 isn't an option
I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made.

When I reached out for help, the response was dismissive and unhelpful. My ...

Les Sultanas
프랑스
앱 사용 기간 대략 3년
답글 Easyship개 2023년 3월 20일

Hi there,

Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star.

We've been trying to reach out to you in an ...

2018년 11월 22일에 편집됨

DO NOT USE THIS APP, I MOVE TO FRANCE I ASK THEM TO REFUND MY CREDIT OF 100 DOLLARD, BECAUSE THEY DONT WORK IN EUROPE, SO THEY CLOSE MY ACCOUNT AND DID EVEN TELL ME AND NEVER REFUND MY CREDIT, THE CREDIT THERE I PUT WAS FOR SHIPPING TO MY CLIENTS, I HAVE MORE THEN 300 CLIENTS THERE I CAN NOT HAVE HAVE HISTORIC OF SHIPPING FOR PAYE MY TAXE AND LOOSE A LOT OF CUSTOMERS, HOW DEAR THEY CLOSE MY ...

Victoria Luxury Silk
프랑스
앱 사용 기간 거의 3년
답글 Easyship개 2024년 7월 29일

HI,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...

2023년 2월 9일에 편집됨

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try ...

ART Phenomena
미국
앱 사용 기간 거의 3년
답글 Easyship개 2023년 3월 20일

Hi there,

Thanks for your feedback.

As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a ...

2020년 3월 31일

I have been using this apps for few months at paid plan. I don't recommend to people 'cos customers services is low in speed. We received many clients' complaints recently regarding overcharge shipment due to incorrect measurement popping in system (It is quite different than the one we put in ). After several days of contacting CS, bugs still there!

Pabebaby
홍콩(중국 특별행정구)
앱 사용 기간 2년 초과
답글 Easyship개 2020년 5월 13일

Thank you for taking the time to leave your feedback and we're sorry for the experience you've had recently.

Due to the ongoing COVID 19 situation, we are experiencing an ...

2019년 9월 13일

I agree with the feedback left by DreamCastle. It takes three months for the billing from FedEx to be updated to Easyship billing. I am charged when creating labels one amount based upon the actual weight and box dimensions when shipping to the customers. Three months later a bill arrives with numerous adjustments to the shipments and in most cases, and to no surprised, the actual and (true) ...

CTDC
미국
앱 사용 기간 대략 2년
답글 Easyship개 2024년 7월 29일

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

2019년 3월 23일

I used easyship service to ship out my KickStarter parcels from Singapore to US. After about 3 months, I was billed for almost $300 due to discrepancies in the parcel sizes and weight. If you want to be fair to your customer, do a check during the collection of the parcels, not billing your customer AFTER 3 MONTHS of the shipment. What guarantee do you have that the parcels does not distort in ...

DreamCastle
싱가포르
앱 사용 기간 대략 2년
답글 Easyship개 2024년 7월 29일

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...

2020년 6월 28일

Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.

A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.

The only reason the platform works for me a little ...

TSH Jewelry
홍콩(중국 특별행정구)
앱 사용 기간 대략 2년
답글 Easyship개 2024년 7월 29일

Hi Anicha,

We recently tried reaching out to you and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A ...

2023년 4월 24일

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.

When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the ...

Kutuu Wholesale
영국
앱 사용 기간 거의 2년
2020년 7월 27일

Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.

One big issue was the inability to ship an order ...

Jasper Home Living
오스트레일리아
앱 사용 기간 1년 초과
답글 Easyship개 2024년 7월 29일

Hi Louisa,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has ...

2022년 4월 9일에 편집됨

Updated 2022: Since many flights were cancelled so I would like to give this app second chance for international shipping. But you know what? After two years, their customer service is still suck!!! I was not able to receive handover note emails suddenly so I asked for help, but no one can solve my problem and suddenly the customer service disappeared!!!! I have tried to resend emails to ask for ...

Roseraie Gal
홍콩(중국 특별행정구)
앱 사용 기간 1년 초과
답글 Easyship개 2024년 7월 29일

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...