리뷰 (429)

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2019년 12월 24일

EASY SHIP has been a game changer. Our Rep, Hiromi has gone above and beyond to help us manage our international orders. To find the best shipping methods at the best rate. Morph Clothing is very grateful to this type of expertise and customer care. WE LOVE EASY SHIP!

MORPH Clothing
미국
앱 사용 기간 2개월
2024년 8월 12일에 편집됨

UPDATE : 1 star cause 0 isn't an option
I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made.

When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues.

This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone.

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I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund.
It's a good app, still recommend, but I will change the minute I find better for sure.

Les Sultanas
프랑스
앱 사용 기간 대략 3년
답글 Easyship개 2023년 3월 20일

Hi there,

Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star.

We've been trying to reach out to you in an attempt to understand what has occurred here but we're yet to hear back from you. If you could respond to our emails I'm certain we can figure this out and get things back to a 5-star experience!

All the best,

Easyship

2018년 11월 22일

I ship items in many different size boxes and Easyship handles the shipping portion for my Shopify store excellently.

Michael Malta Studio
미국
앱 사용 기간 2개월
2017년 12월 11일

Easyship is GREAT! I would recommend it for everyone! They have the BEST customer service! I would recommend it!

Eastburn Bath And Candle Co
미국
앱 사용 기간 2개월
2018년 11월 22일에 편집됨

DO NOT USE THIS APP, I MOVE TO FRANCE I ASK THEM TO REFUND MY CREDIT OF 100 DOLLARD, BECAUSE THEY DONT WORK IN EUROPE, SO THEY CLOSE MY ACCOUNT AND DID EVEN TELL ME AND NEVER REFUND MY CREDIT, THE CREDIT THERE I PUT WAS FOR SHIPPING TO MY CLIENTS, I HAVE MORE THEN 300 CLIENTS THERE I CAN NOT HAVE HAVE HISTORIC OF SHIPPING FOR PAYE MY TAXE AND LOOSE A LOT OF CUSTOMERS, HOW DEAR THEY CLOSE MY ACCOUNT LIKE .SHOPIFY SHUD TAKE OUT THAT SERVICE IMMEDIATELY, ITS NOT LEGAL WHAT THEY DID, DO NOT USE THAT APP, THEY NOT PROFESSIONAL AT ALL

Victoria Luxury Silk
프랑스
앱 사용 기간 거의 3년
답글 Easyship개 2024년 7월 29일

HI,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.

Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.

Thank you for your patience and understanding.

Thanks,
Ben (Marketing @Easyship)

2022년 5월 24일에 편집됨

With a few back and forths with the support, I got the answers I needed from easy ship to help my business. They had a good shipping process and it made everything headache-free which is important when starting a business. I would recommend Easyship to businesses. Make sure you have everything in your store and optimise as much as possible as Easyship made us increase our customer experience and conversion rate.

Flow Co.
오스트레일리아
앱 사용 기간 2개월
2023년 2월 9일에 편집됨

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.

ART Phenomena
미국
앱 사용 기간 거의 3년
답글 Easyship개 2023년 3월 20일

Hi there,

Thanks for your feedback.

As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a carrier to send your shipments on our app, the shipment is in the hands of the courier.

If something goes wrong, we will do everything we can to fight your corner with the courier, as we did in your case. You received an Adjustment fee from the courier APG as they stated the dimensions of your shipment were not the same as you had declared.

We investigated this and we were able to get you a full refund from the courier!

We're glad you're happy with how we resolved this issue and we look forward to you updating your review!

All the best,

Easyship

2017년 9월 11일

Great UX for customers. Customer easy to choose their courier service, as well as exact delivery cost is shown when checking out. For a shopkeeper, easy to complete the fulfillment。

Thedartsfactory
홍콩(중국 특별행정구)
앱 사용 기간 2개월
2018년 4월 25일

Easy ship has given our studio the tools it needs to accurately and quickly ship a variety of goods while maintaining an accurate record of transactions. I believe their shipping analytics and customization options are the future of products in this domain.

Hunger Work Studio
미국
앱 사용 기간 2개월
2020년 3월 31일

I have been using this apps for few months at paid plan. I don't recommend to people 'cos customers services is low in speed. We received many clients' complaints recently regarding overcharge shipment due to incorrect measurement popping in system (It is quite different than the one we put in ). After several days of contacting CS, bugs still there!

Pabebaby
홍콩(중국 특별행정구)
앱 사용 기간 2년 초과
답글 Easyship개 2020년 5월 13일

Thank you for taking the time to leave your feedback and we're sorry for the experience you've had recently.

Due to the ongoing COVID 19 situation, we are experiencing an exceptionally high volume of requests, this in turn has impacted our speed of response.

In terms of the dimensions issue you have mentioned, I understand this has now been resolved and you have spoken with one of our team to confirm this.

All the best,

Easyship