리뷰 (450)

전체 평점
4.2
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  • 평점의 2%가 별 2개입니다
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2020년 2월 17일

Saved me a whole bunch of time creating DHL labels, If using DHL express from Canada to other parts of the world I would highly recommend. Hot Rod fuel hose

Hot Rod fuel hose
캐나다
앱 사용 기간 대략 2개월
2020년 6월 28일

Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.

A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.

The only reason the platform works for me a little ...

TSH Jewelry
홍콩(중국 특별행정구)
앱 사용 기간 대략 2년
답글 Easyship개 2024년 7월 29일

Hi Anicha,

We recently tried reaching out to you and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A ...

2020년 7월 29일에 편집됨

I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response.

The biggest area for me where they need to improve is the ...

Earned Athletic
홍콩(중국 특별행정구)
앱 사용 기간 2년 초과
2023년 4월 24일

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.

When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the ...

Kutuu Wholesale
영국
앱 사용 기간 거의 2년
2022년 4월 3일

Really wanted to like this app. Was an early adopter but customer service can be so frustrating. Took way too long to hear back from them. Had an issue where Media Mail became a shipping option (their backend issue) and I lost money on shipping. Took customer service too long to address this. And was never offered a refund. Was supposed to have Chat as an option based on my plan but didn't show ...

The Miller Machine
미국
앱 사용 기간 거의 3년
답글 Easyship개 2022년 4월 22일

Hi there,

We've tried our best to contact you via email over the last few weeks but we're yet to receive a response, is there an email address you would like for us to use?

...

2020년 5월 9일

Convenient app. Easy to set up and integrate. Provided easy shipping solution. Worthy of the name! Cheers!

ClickIn
싱가포르
앱 사용 기간 대략 1개월
2020년 7월 27일

Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.

One big issue was the inability to ship an order ...

Jasper Home Living
오스트레일리아
앱 사용 기간 1년 초과
답글 Easyship개 2024년 7월 29일

Hi Louisa,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has ...

2022년 4월 9일에 편집됨

Updated 2022: Since many flights were cancelled so I would like to give this app second chance for international shipping. But you know what? After two years, their customer service is still suck!!! I was not able to receive handover note emails suddenly so I asked for help, but no one can solve my problem and suddenly the customer service disappeared!!!! I have tried to resend emails to ask for ...

Roseraie Gal
홍콩(중국 특별행정구)
앱 사용 기간 1년 초과
답글 Easyship개 2024년 7월 29일

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

2023년 4월 19일

Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!

FEITIAN Technologies US
미국
앱 사용 기간 대략 1개월
답글 Easyship개 2023년 5월 4일

Great to hear you're enjoying Easyship!

2023년 7월 19일에 편집됨

We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up ...

Route Werks
미국
앱 사용 기간 2년 초과