리뷰 (448)

전체 평점
4.2
평점 수준당 개수
  • 평점의 79%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 11%가 별 1개입니다
2019년 9월 8일

I use this app to provide shipping options to my customers. I am exponentially happy with the support and reliability that this app offers for my store.

TantrumZ
미국
앱 사용 기간 1일
2022년 10월 16일

I removed it after struggling soo much with the shipping.. It won't ship anything, anywhere and it's just bad business for small and new stores who try to grow up! Every time I open the app, it asks me to reconnect to my shop, I have to re-do the settings over and over again and it's for nothing... Waste of money and time!! Time is money! Save yourself!

Envy Girl
루마니아
앱 사용 기간 21일
답글 Easyship개 2023년 1월 9일

Thank you for providing your feedback, we're always keen to learn from our users on how we can improve our service.

We've tried to reach out to you several times over the last few months but we haven't had a response. Looking at your account I can see that you haven't used our app to make a shipment and judging by your review you had trouble with the set up.

If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship!

All the best,
Easyship

2023년 10월 17일

I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.

Swift Energy
캐나다
앱 사용 기간 21일
답글 Easyship개 2023년 10월 25일

Hi there,

Thank you for providing your feedback on Shopify, we're keen to understand what went wrong here and how we might turn this around.

It looks like you were trying to link your own UPS courier but you were seeing an error, the reason my colleague was asking to set up a call was that it would simply be easier to take a look at the details with you over the phone, rather than an email back and forth.

However, if you prefer to deal with email/messaging we would be happy to oblige, I've reached out to you to help with this query, please get back to me and I'm sure we can fix this ASAP.

All the best,

Easyship

2018년 1월 26일

Do not use their services. I have chased them over a week, giving them a benefit of doubt. I chatted several time - never got a satisfactory response.

I tried to understand their concerns, if any - and yet no feedback. Answer was always that they will "get back to us". Or check back after some time. This is stupid, sorry to say.

I almost lost a customer trying to use their services. The phone number is useless as well.

Millno8
미국
앱 사용 기간 19일
답글 Easyship개 2019년 12월 23일

Hi there,

Thanks for taking the time to leave your feedback.

It sounds as though you didn't have the best experience with a specific courier when you used our platform.

We would be more than happy to have our support team offer you more assistance in getting the best out of Easyship if you wish to give our platform another go.

Feel free to reach out to us at support@easyship.com and we will do all we can to make sure you have a better experience this time around!

All the best,

Easyship

2020년 6월 20일

DON'T DO IT. If you want to spend hours of your time managing bugs and fixing errors due to this apps unprofessionalism, by all means download it. Biggest headache I've ever come across.

FunkyChimp
미국
앱 사용 기간 18일
답글 Easyship개 2024년 7월 29일

Hi,

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

2020년 7월 27일

DO NOT USE THIS APP! While there were some great features I was ready to put to work for my business, there were many parts of the app that were just broken. The rules didn't work, and it would never integrate our FedEx account. Never any replies to the countless inquiries about integration.

Stealth Hitches - The Hitch Made to be Hidden
미국
앱 사용 기간 대략 1개월
2021년 6월 21일

Unable to create shipping zone/Add Rate for Africa using the Easyship App. It just keeps buffering on the admin & nothing happens. Easyship & Shopify both party could not fix this issue. Apart from that in terms of insurance, the duty and tax features are great.

BABA LINKS
영국
앱 사용 기간 21일
2024년 7월 15일

提示我要是从中国发货就无法使用

AEVIILA
중국
앱 사용 기간 대략 3시간
답글 Easyship개 2024년 8월 7일

Thank you for your feedback. I'm sorry to hear about your experience with our platform.

Please contact us at support@easyship.com with your account details so our team can assist you with any issues with our platform.

Best,
Ben (Marketing @Easyship)

2023년 11월 23일

The issues with Easyship, like missed parcel pickups and unresponsive support, have a detrimental impact on the last mile of our business. Delays and uncertainties in parcel collection can lead to missed delivery windows and dissatisfied customers, ultimately harming our business reputation. Addressing these problems is essential for maintaining the efficiency and reliability of our last-mile operations.

Design 10
오스트레일리아
앱 사용 기간 11일
2024년 1월 23일

What a waste of our time and money. They offer cheap shipping to the customer and no support when the couriers they have partnered with lost products.

Cyber Acoustics Outlet
미국
앱 사용 기간 5일