Omtaler (446)

Samlet vurdering
4,2
Antall per vurderingsnivå
  • 79 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 3 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 11 % av vurderingene er 1 stjerner
8. juli 2024

Very happy with Easyship. Brilliant company to use for anyone shipping International parcels (or within the UK).
Fab customer service and very easy to set up on the website. Customers can select a preferred shipping method, with or without taxes/duties etc.
Always quick and responsive to any contact. Can't fault Easyship in any way.

AUDIO CHIC
Storbritannia
Rundt 3 år bruker appen
Redigert 27. desember 2024

Easyship is so close. It gets a lot right. The shipping rules system is powerful, integration with Shopify is good, the API and Webhooks are solid, order merge is awesome, analytics are insightful, and DDP support is great.

It lacks in a few key areas though that have been unaddressed after reaching out many times:
- FedEx International shipping does not support EDI when using their shipping account, we've been waiting 6+ months for this and had been told it would be done "soon"
- FedEx International shipping (using Easyshi's account) is missing from some key markets like Germany and Australia for no clear reason. Support had no idea and didn't seem to follow up with FedEx
- Flat Export does not support door to door tracking when available like its direct competitor (Pirate Ship: Simple Export) despite using the same Asendia Service

These issues make dealing with international shipping really challenging, which is the sole reason we switched to Easyship.

Typeractive.xyz
USA
Rundt 1 år bruker appen
30. september 2024

Signed up and had issues connecting Aus Post ParcelSend, was advised that they do not support eParcel / ParcelSend, only MyPost Business.

They refuse to cancel the first month subscription fee quoting "policy", so I'm being charged $150 even though they are unable to provide the service needed.

Businesses that are willing to spend $150/month on this app are likely above band 5 and most likely on eParcel, not MyPost Business.

Pretty unethical imo

Angy Paws
Australia
5 dager bruker appen
Easyship svarte 23. oktober 2024

Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion.

Our Support Team have reached out to you via email to investigate this matter. Please don't hesitate to contact our team whilst we look into this as a matter of priority.

25. september 2024

Shipping with Easyship is hassle free. have been using Easyship for years.

Rigorer Singapore
Singapore
Over 5 år bruker appen
22. september 2024

very efficient to connect my website with easyship.

Solo Casa
Australia
8 måneder bruker appen
22. juli 2024

Have been using easyship for years. It is really straight forward and fuss free. However there are multiple frustrating moments where the orders are not synced with the platform no matter how many times i refresh the sync.

REFINED SUPPLY
Singapore
Rundt 5 år bruker appen
Easyship svarte 7. august 2024

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us at support@easyship.com with your account details so our team can look into this for you.

Best,
Ben (Marketing @Easyship)

28. mai 2024

Easyship has been providing us with shipping solutions for over five years now.

The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare).

The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need.

If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.

Emlid Store US
Ungarn
7 måneder bruker appen
Redigert 16. mai 2024

UPDATE

16/05: The Easyship team reached out, following up on this review, showing their responsiveness to user feedback about their service. I'm thrilled to confirm that they've made the A6 label printing feature free, a significant step towards aligning their service with current market standards. Additionally, they offered to review our latest insurance claim, and after discussions with their broker/insurance partner, they finally approved and refunded the associated cost. While we're delighted with the outcome, it's worth noting they categorized it as a commercial gesture, so I can't guarantee a global change in service quality at that level.

Nevertheless, their willingness to improve quality of service in 2024 and their active engagement with clients is commendable progress. Let's hope they're committed not only to addressing negative feedback but also to enhancing their overall service. Feel free to share any new reviews.

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Once innovative with excellent customer service, but now nowhere close to that. The interface is clumsy and confusing, and they seem focused on making your life difficult to enforce their $49/month plan. I would have never imagined that printing an A6 format in 2024 would require a $49/month subscription. These guys are simply out of touch with their market since late 2022, based in the US and totally in the clouds. You'd be better off using Interparcel, FastCourier, etc., which offer direct plugins and don't charge monthly fees to print an A6. Oh, and as a new addition since 2023: customer service is now hiding behind the fact that the courier doesn't offer live tracking. Basically, despite having tracking, if you use the normal service, Easyship will not help you anymore if the package isn't delivered. For that, they've created an extra service at an extra cost. It's very fishy, and in the end, they offer less than the normal carrier directly. Finally, don't bother insuring your package, as their insurance team in the US is dedicated to taking weeks to answer you and fully involved in doing everything not to pay the claim... I assume the insurance company being in the US doesn't care too much about Australian Consumer Rights.

Eyefood Factory Australia
Australia
Nesten 4 år bruker appen
23. juli 2024

Easyship is a great App with excellent customer service. Definitely the best shipping app on Shopify.

Dr. Watson's Hair & Body Care
USA
6 måneder bruker appen
Redigert 8. april 2024

I made a test door-to-door shipment with this company on february, 16 from US to Mexico. Delivery time was specified 6-8 working days. After more than month of waiting my package I thought that I need to forget about my package but unexpectedly I received it after 46 days, on april 4th. Better is later than never.

Autotal.shop
Mexico
5 måneder bruker appen