Avaliações (429)

Classificação geral
4
Número por nível de avaliação
  • 79% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 11% das avaliações são de 1 estrelas
Data de edição: 21 de agosto de 2021

My store is based in the UK and I have just invested a few hours, with the help of Joe from Easyship, to integrate it into my website. Firstly the help was second to none, thank you Joe! The early results are looking good and I'm just waiting on the right details to integrate my own carriers. I feel this will give my customers a better choice of carrier, and hopefully reduce my abandon cart rates. *** Updated - Joe disappeared and I now find the shipping rules inadequate to filter out simple needs. There also seems no way to deal with the new EU IOSS tax system.

Raven
Reino Unido
5 meses usando o app
8 de dezembro de 2020

Highly recommend! This app is super wonderful! super supe supe supe supe supe supe supe supe wonderful!

Neighbor hood Kitchen
Estados Unidos
6 dias usando o app
1 de outubro de 2020

AVOID £200 additional billing in just one month and NO CUSTOMER SUPPORT, even on the HIGHER SUBSCRIPTION IM PAYING FOR. Infuriating customer support, i pay to have phone support and have emailed, called and nothing for a month! I managed to speak to someone today, they could not wait to get me off the phone, they said they would call me back in a few minutes, nothing and now i cant get through on that number. A month to get set up, various bills over £200 no explanation. Truly terrible experience, STILL waiting!!!,,,,,,..............

CurlyGirlMethodClub
Reino Unido
3 meses usando o app
Easyship deixou uma resposta 29 de julho de 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.

Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.

Thank you for your patience and understanding.

Thanks,
Ben (Marketing @Easyship)

Data de edição: 6 de abril de 2021

A serious lifesaver for managing all my shipments! I love that I can give my international customers a dynamic checkout which includes various shipping options and the option to pay for taxes and duties right at checkout. This really helps eliminate any surprises our international customers may be hit with on delivery and improves conversions at checkout. I also love that it works so seamlessly with our shipping carriers and that we are able to easily import our discounted rates we negotiated with carriers. To add to this, their customer service is A++++! I worked with Hiromi and she was so wonderful throughout the whole process. Anytime I had a question, it was answered within 30 minutes. She also took the time to video conference with me and walk me through the whole platform and help me set it up! Thank you thank you thank you!

ELYSIIAN
Estados Unidos
4 meses usando o app
10 de janeiro de 2021

Fantastic App! Some serious work ethics here compared to other apps I used before, i would really recommend this service.

Temple Urban
Estados Unidos
5 dias usando o app
3 de novembro de 2021

ZERO stars. Despite the many negative reviews of feed syncing issues and money lost due to incorrect shipment rates provided to customers, I gave this app a try. Do not make the same mistake. The technical support shows no haste in resolving issues and minimal attempt in troubleshooting with little transparency. Time between my first ticket and the last correspondence from them (in which they finally showed signs of troubleshooting) was 7 weeks. Proving a complete lack of haste and disregard for customer service AND the satisfaction of my customers impacted by the EasyShip technical issues. Not to mention the money I lost due to incorrect EasyShip rates being displayed to customers...rates EasyShip refuses to make good since I refuse to reactivate their integration on my store given the above. I will absolutely not risk further customer dissatisfaction to my business and will be recommending others do not make the same mistake.

Mama Coco
Estados Unidos
2 meses usando o app
Easyship deixou uma resposta 29 de julho de 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

2 de outubro de 2020

I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app

Bookmark Home
Estados Unidos
4 dias usando o app
14 de novembro de 2020

Great app and very useful. Fast communication and very helpful agent which will help you with all your questions.

Toy Bazaart
Estados Unidos
4 dias usando o app
Data de edição: 28 de fevereiro de 2020

It saved me time, at least 30 mins each day. Bye bye "cut & paste", Hello automated courier bookings and shipping labels. Notice some cost savings in the rates that is offered for the local Singapore deliveries too.

Soapnut Republic
Singapura
3 meses usando o app
31 de outubro de 2020

This APP is really nice team! They are honest, trustworthy, considerate partners , I am eager to recommend to anyone

Music Valley susu
Estados Unidos
4 dias usando o app