Avaliações (450)

Classificação geral
4,2
Número por nível de avaliação
  • 79% das avaliações são de 5 estrelas
  • 6% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 11% das avaliações são de 1 estrelas
14 de setembro de 2017

It is very convenience to let our customers choose delivery method. It makes our customers to know more about the time and cost needed.

9 To 6
Hong Kong, RAE da China
Quase 6 anos usando o app
Data de edição: 12 de agosto de 2024

UPDATE : 1 star cause 0 isn't an option
I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made.

When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues.

This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone.

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I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund.
It's a good app, still recommend, but I will change the minute I find better for sure.

Les Sultanas
França
Aproximadamente 3 anos usando o app
Easyship deixou uma resposta 20 de março de 2023

Hi there,

Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star.

We've been trying to reach out to you in an attempt to understand what has occurred here but we're yet to hear back from you. If you could respond to our emails I'm certain we can figure this out and get things back to a 5-star experience!

All the best,

Easyship

18 de novembro de 2017

This is an amazing help to any e-commerce business. Prices are reasonable and the app gives you full control over most aspects of shipping. Thanks Easyship!

3d Printing Singapore
Singapura
Mais de 5 anos usando o app
8 de maio de 2018

Love this app - it is so easy to use, and the best thing is some courier offer free pick-up. So I can just sync my order, print my label, and wait for the courier guy to come pickup my orders! Keep up the good work!

Happy Poppets
Hong Kong, RAE da China
Mais de 5 anos usando o app
Data de edição: 9 de fevereiro de 2023

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.

ART Phenomena
Estados Unidos
Quase 3 anos usando o app
Easyship deixou uma resposta 20 de março de 2023

Hi there,

Thanks for your feedback.

As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a carrier to send your shipments on our app, the shipment is in the hands of the courier.

If something goes wrong, we will do everything we can to fight your corner with the courier, as we did in your case. You received an Adjustment fee from the courier APG as they stated the dimensions of your shipment were not the same as you had declared.

We investigated this and we were able to get you a full refund from the courier!

We're glad you're happy with how we resolved this issue and we look forward to you updating your review!

All the best,

Easyship

Data de edição: 9 de março de 2023

It must be easy for customers to do business with you. Easyship has provided a fantastic integrated freight solution that makes transactions simple and fast. This has helped take our business to new markets and helped us grow significantly. Highly recommend

Update** - costs to ship globally have gone through the roof, EasyShip still provide extremely competitive pricing, which allows us continued growth on a global scale.

Highway Max - Colored Smoke Tires USA
Austrália
Mais de 5 anos usando o app
11 de setembro de 2017

I've been using Easyship daily for the past 5 months. It really is an amazing shipping platform! Super easy to use. Great customer support. Highly recommended. A++++++

Globalcollectibles123
Hong Kong, RAE da China
Aproximadamente 5 anos usando o app
1 de agosto de 2021

Easyship has some of the best customer service I have experienced. To illustrate, we once had the problem that we had to manually add the shipping details for our shipments from Easyship into the shopify order. After telling our customer success manager about this they programmed a solution for us within two weeks free of charge that solved the problem. They have proven to always be this responsive, no matter what the request is, and this is what makes Easyship worth the slightly higher price than for example Amazon, who would never bother to do anything with your request. It truly seems that Easyship want your business to succeed. They have also helped us in establishing a new warehouse, and resolved problems with our couriers. Would definetly recommend them to anyone looking for someone who actually does something with your requests for help. Easyship feels more like a partner than a service.

MovieMask
Noruega
Aproximadamente 5 anos usando o app
6 de janeiro de 2022

EasyShip is the best solution for our company as we have 2 warehouses located in two different continents; Cooperation with ESH allows us to use different shipping options to ship the orders from different warehouses to customers from one dashboard, in one click, without having to negotiate rates. Special thanks to our customer success manager - Krish Sabnani; he is always in touch, supports and assists us under different circumstances and special cases.

Tangem
Suíça
Aproximadamente 5 anos usando o app
Data de edição: 10 de outubro de 2017

Highly recommended! Makes shipping so easy :D

Great support from SG team

Glorissa Beauty
Singapura
Aproximadamente 5 anos usando o app