Easyship ‑ All in One Shipping , 399 avaliações

Once innovative with excellent customer service, but now nowhere close to that. The interface is clumsy and confusing, and they seem focused on making your life difficult to enforce their $49/month plan. I would have never imagined that printing an A6 format in 2024 would require a $49/month subscription. These guys are simply out of touch with their market since late 2022, based in the US and totally in the clouds. You'd be better off using Interparcel, FastCourier, etc., which offer direct plugins and don't charge monthly fees to print an A6. Oh, and as a new addition since 2023: customer service is now hiding behind the fact that the courier doesn't offer live tracking. Basically, despite having tracking, if you use the normal service, Easyship will not help you anymore if the package isn't delivered. For that, they've created an extra service at an extra cost. It's very fishy, and in the end, they offer less than the normal carrier directly. Finally, don't bother insuring your package, as their insurance team in the US is dedicated to taking weeks to answer you and fully involved in doing everything not to pay the claim... I assume the insurance company being in the US doesn't care too much about Australian Consumer Rights.

I made a test door-to-door shipment with this company on february, 16 from US to Mexico. Delivery time was specified 6-8 working days. After more than month of waiting my package I thought that I need to forget about my package but unexpectedly I received it after 46 days, on april 4th. Better is later than never.

I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund.
It's a good app, still recommend, but I will change the minute I find better for sure.

Be warned: EasyShip looks nice and shiny but start digging under the hood and there are some things you need to be wary of.
Pro's:
Great for cash flow (pay as you go),
Nice additions such as tracking page with banners,
Integration with PayPal,
Reasonably good support
Con's:
The Hong Kong warehouse partner they paired me with has been an unmitigated disaster. Lost orders, lost stock and ineffective coms,
A number of selling features just weren't available and the support couldn't get them to work (No way to turn off taxes and charges for irrelevant countries, discounted shipping),
Would not allow me to have a business address outside of Hong Kong in order to ship from HK (which is so freakin bizarre it's astonishing)
The inability to sync products with Shopify (seriously you need to import a CSV file!), SKU's weights etc is similarly an insane omission. It betrays the lack of inventory management knowledge within the core team at EasyShip. This and the following omission places your fulfilment service at severe risk - you are warned,
Barcodes of products are not featured or considered. Someone thought this was unimportant. It is.

Pro's aside I have decided to stock out of the disastrous warehouse I was paired with, cut my losses and finish with EasyShip. EasyShip was pretty bummed for me so I can't blame them beyond a lack of due diligence in bringing this warehouse on-board. If you plan to ship from home or your own business perhaps consider it. Otherwise tread carefully...

I lost a lot of sales because of this app. During the checkout process there were many instances when it wouldn't provide customers shipping rates or only provide expensive shipping options when there were definitely less expensive options/carriers. This caused so many abandoned carts and messed up my latest product launch sales.

Though the shipping offers on the backend are at times lower than other platforms, I will not use the calculated shipping rates ever again.

It's good to have as an option for manual shipping label fulfillment not for customer-facing calculated live rates at checkout.

Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question

DO NOT USE THIS APP! While there were some great features I was ready to put to work for my business, there were many parts of the app that were just broken. The rules didn't work, and it would never integrate our FedEx account. Never any replies to the countless inquiries about integration.