Recensioner (448)

Helhetsomdöme
4,2
Antal per omdömesnivå
  • 79 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 11 % av omdömena har 1 stjärnor
8 september 2019

I use this app to provide shipping options to my customers. I am exponentially happy with the support and reliability that this app offers for my store.

TantrumZ
USA
En dag användning av appen
16 oktober 2022

I removed it after struggling soo much with the shipping.. It won't ship anything, anywhere and it's just bad business for small and new stores who try to grow up! Every time I open the app, it asks me to reconnect to my shop, I have to re-do the settings over and over again and it's for nothing... Waste of money and time!! Time is money! Save yourself!

Envy Girl
Rumänien
21 dagar användning av appen
Easyship svarade 9 januari 2023

Thank you for providing your feedback, we're always keen to learn from our users on how we can improve our service.

We've tried to reach out to you several times over the last few months but we haven't had a response. Looking at your account I can see that you haven't used our app to make a shipment and judging by your review you had trouble with the set up.

If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship!

All the best,
Easyship

17 oktober 2023

I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.

Swift Energy
Kanada
21 dagar användning av appen
Easyship svarade 25 oktober 2023

Hi there,

Thank you for providing your feedback on Shopify, we're keen to understand what went wrong here and how we might turn this around.

It looks like you were trying to link your own UPS courier but you were seeing an error, the reason my colleague was asking to set up a call was that it would simply be easier to take a look at the details with you over the phone, rather than an email back and forth.

However, if you prefer to deal with email/messaging we would be happy to oblige, I've reached out to you to help with this query, please get back to me and I'm sure we can fix this ASAP.

All the best,

Easyship

26 januari 2018

Do not use their services. I have chased them over a week, giving them a benefit of doubt. I chatted several time - never got a satisfactory response.

I tried to understand their concerns, if any - and yet no feedback. Answer was always that they will "get back to us". Or check back after some time. This is stupid, sorry to say.

I almost lost a customer trying to use their services. The phone number is useless as well.

Millno8
USA
19 dagar användning av appen
Easyship svarade 23 december 2019

Hi there,

Thanks for taking the time to leave your feedback.

It sounds as though you didn't have the best experience with a specific courier when you used our platform.

We would be more than happy to have our support team offer you more assistance in getting the best out of Easyship if you wish to give our platform another go.

Feel free to reach out to us at support@easyship.com and we will do all we can to make sure you have a better experience this time around!

All the best,

Easyship

20 juni 2020

DON'T DO IT. If you want to spend hours of your time managing bugs and fixing errors due to this apps unprofessionalism, by all means download it. Biggest headache I've ever come across.

FunkyChimp
USA
18 dagar användning av appen
Easyship svarade 29 juli 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

27 juli 2020

DO NOT USE THIS APP! While there were some great features I was ready to put to work for my business, there were many parts of the app that were just broken. The rules didn't work, and it would never integrate our FedEx account. Never any replies to the countless inquiries about integration.

Stealth Hitches - The Hitch Made to be Hidden
USA
Ungefär en månad användning av appen
21 juni 2021

Unable to create shipping zone/Add Rate for Africa using the Easyship App. It just keeps buffering on the admin & nothing happens. Easyship & Shopify both party could not fix this issue. Apart from that in terms of insurance, the duty and tax features are great.

BABA LINKS
Storbritannien
21 dagar användning av appen
15 juli 2024

提示我要是从中国发货就无法使用

AEVIILA
Kina
Ungefär 3 timmar användning av appen
Easyship svarade 7 augusti 2024

Thank you for your feedback. I'm sorry to hear about your experience with our platform.

Please contact us at support@easyship.com with your account details so our team can assist you with any issues with our platform.

Best,
Ben (Marketing @Easyship)

23 november 2023

The issues with Easyship, like missed parcel pickups and unresponsive support, have a detrimental impact on the last mile of our business. Delays and uncertainties in parcel collection can lead to missed delivery windows and dissatisfied customers, ultimately harming our business reputation. Addressing these problems is essential for maintaining the efficiency and reliability of our last-mile operations.

Design 10
Australien
11 dagar användning av appen
23 januari 2024

What a waste of our time and money. They offer cheap shipping to the customer and no support when the couriers they have partnered with lost products.

Cyber Acoustics Outlet
USA
5 dagar användning av appen