Recensioner (450)

Helhetsomdöme
4,2
Antal per omdömesnivå
  • 79 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 11 % av omdömena har 1 stjärnor
3 februari 2023

I'm happy so far. I used Easyship app for transition from crowdfunding to ecommerce. I guess shipping process is challenging for small start up teams by default (you are not likely to have dedicated person who knows all ins and outs) so EasyShip was great option for me. Thank you for support.

iContact Camera
USA
12 månader användning av appen
Easyship svarade 20 mars 2023

Thank you for your review!

We're glad we were able to help you get set up and move successfully to e-commerce, the sky is the limit from here!

Kind regards,

Easyship

28 juni 2023

We transitioned to Easyship from Shipstation and it's made shipping so much easier for our warehouse staff. The setup was very simple and interface is very easy to navigate.

The one problem we had was you had to create a shipping rule literally for every thing whereas Easyship natively handles most of the heavy lifting for you with it's rate shopping to easily help find the cheapest shipping option as well as the ideal package size (previously in Shipstation we had to create 10+ shipping rules to get this to run anywhere close to Easyship's automation).

We also thoroughly enjoy having the live chat customer service if there's any challenges along the way as well as our customer service manager, Conor, has been invaluable in helping us overcome a couple small challenges in the set up process. Conor was extremely quick to reply with any of our email inquiries and helped us bring a resolution quickly from the Easyship team.

We give them 5 stars all the way for living up to their name, Easyship, as it's saved so many headaches for our shipping team to get our shipments out quickly and easily.

The Grind Athletics
USA
9 månader användning av appen
Easyship svarade 24 juli 2023

Thanks for taking the time to share this feedback, we're really happy you're enjoying using Easyship and that you're having a great experience with Conor!

29 mars 2023

Very good customer support and linkage to the store. Makes things much easier from a fulfillment perspective. Links well with the specific 3PL we are using.

sableflow
USA
8 månader användning av appen
Easyship svarade 3 april 2023

Thanks for the review!

Glad to hear you're enjoying using our app :)

All the best,

Easyship

15 juni 2023

As a user experience there is many way this can be improved such as the user experience and the billing layout.

The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform.

Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much.

Overall experience is bad and not ideal as many improvement is needed in many areas.

SAU LEE
Hongkong SAR
Mer än 6 år användning av appen
Easyship svarade 29 juli 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

7 mars 2025

The features are good, but when something goes wrong, and it will, you won't get any support that will actually solve an issue. They'll give you platitudes of "your ticket is a high priority" and not do anything. We had to manually print labels for a week (and counting). They'll say its fixed, I'll go back in and the problem reappears. Look at one of their many other competitors if you want a long term solution.

The Holy Donut
USA
Redigerat 10 oktober 2017

Super easy, makes shipping so much smoother - highly recommend!

#STYLEITNRY Team
www.styleitnry.com

Styleitnry
Hongkong SAR
Ungefär 7 år användning av appen
11 mars 2018

easy to use & great customer service!

Bottle Of Wellness
Singapore
Ungefär 7 år användning av appen
7 september 2017

It is definitely a good app for shipping. You wont regret to install the app. This app makes seller like us more efficient on carry out our online orders to ship either local or international. Well done ;)

Gamemartz 3
Singapore
Nästan 7 år användning av appen
Redigerat 7 juli 2023

Amazing update from Easyship, which now offers insurance coverage that is easy to use and provides good ease of mind. In addition, our account manager, Calvin has been the key driver to ensure we received the best support. Thank you Easyship, Keep up the good work!

Boldrwatches
Singapore
Nästan 7 år användning av appen
17 oktober 2023

Used to be good, now not so much. make you pay to print labels on thermal printer. what a joke. do not recommend. theres better apps out there that dont require payment to use thermal printer.

Inspire Ecoware
USA
Mer än 3 år användning av appen
Easyship svarade 1 november 2023

Hi there,

Thank you for taking the time to provide your feedback, it's insights like this which help us understand how best to support our users.

As a result of feedback like this, I'm happy to confirm that we will be removing thermal printing costs by the end of 2023!

All the best,

Easyship