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Saved me a whole bunch of time creating DHL labels, If using DHL express from Canada to other parts of the world I would highly recommend. Hot Rod fuel hose
Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.
A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.
The only reason the platform works for me a little ...
Hi Anicha,
We recently tried reaching out to you and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A ...
I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response.
The biggest area for me where they need to improve is the ...
We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.
When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the ...
Really wanted to like this app. Was an early adopter but customer service can be so frustrating. Took way too long to hear back from them. Had an issue where Media Mail became a shipping option (their backend issue) and I lost money on shipping. Took customer service too long to address this. And was never offered a refund. Was supposed to have Chat as an option based on my plan but didn't show ...
Hi there,
We've tried our best to contact you via email over the last few weeks but we're yet to receive a response, is there an email address you would like for us to use?
...
Convenient app. Easy to set up and integrate. Provided easy shipping solution. Worthy of the name! Cheers!
Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.
One big issue was the inability to ship an order ...
Hi Louisa,
We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has ...
Updated 2022: Since many flights were cancelled so I would like to give this app second chance for international shipping. But you know what? After two years, their customer service is still suck!!! I was not able to receive handover note emails suddenly so I asked for help, but no one can solve my problem and suddenly the customer service disappeared!!!! I have tried to resend emails to ask for ...
Hi,
Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...
Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!
Great to hear you're enjoying Easyship!
We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up ...