Easyship ‑ All in One Shipping

I have been using Easyship for approx 18 months, it's a lot of work to set it up but once you are through that pain things generally work well. That was the case until about 6 months ago, at the end of 2025 I noticed a real decline in the availability of support staff for help with issues. It is now so bad that the AI bot is far more human and efficient at providing support than the support team. The support team are extremely slow to respond, use the same scripts to communicate and show no empathy or interest in your actual issue. I am owed money from Easyship for a UPS overcharge, my "service ticket" has been open since 27th January (today is 4th June) and I am still waiting and still chasing. Today they closed another open ticket I have (another UPS overcharge) and they have refunded me a lesser amount than I was originally charged. It's sloppy and very very poor service. They sent me a link to review them following the closure of this ticket so this is my honest opinion of them based on my experience.

We've been using Easyship for years and only recently got on board via Shopify. The transition was painless for both the initial setup and implementation - the plugin just works and is easy to connect. Easyship even did a customization for us that's been working solidly and allowed us to expand to using multiple warehouses seemlessly. You can't ask for better support than that!

We use Easyship specifically to manage international shipments for our EU 3PL operations, and it has been a reliable solution for our needs. The Shopify integration works smoothly, making it easy to route orders and manage international shipping requirements without adding complexity to our fulfillment process.

The platform provides good visibility into shipments and helps simplify coordination between our store and fulfillment partners. Whenever we've needed assistance, the support team has been responsive and helpful.

Overall, Easyship has been a valuable part of our international fulfillment workflow, and we would recommend it to merchants looking for a streamlined way to manage global shipping through Shopify.

Been using EasyShip for several years now. The ease of use with their external integrations - especially with Shopify - is our largest win with them. Also their network of couriers and warehousing partners globally provide them a huge draw for those trying to scale and enter new markets.

After using 3+ different platforms to ship orders to my international customers, Easyship is by far the best I've worked with. Their pricing is competitive, the platform is easy to use, and their customer support has been outstanding whenever I've needed assistance.

Shipping internationally can be challenging, but Easyship has made the process much smoother and more reliable. I highly recommend them to anyone looking for a dependable shipping solution for their business.

We’ve been using Easyship for 1+ year now to manage global shipping for our hardware product, and it has become a core part of our operations.

- Their platform stands out for how well it handles complex shipping logic.
- The rules builder allows us to control routing across multiple warehouses and carriers with precision
- Overall while some carriers might have limited tracking the choice is ample and it allows to optimize for cheaper, fastest or best value delivery, and lets our clients choose what they prefer.
- The integrations (multiple warehouses) were seamless for us. Connecting Easyship with Shopify and our warehouse systems was straightforward, and it enabled us to automate label generation, tracking, and customer notifications without additional overhead.
- Support: while sometimes their team would need to clarify exact issues with carriers, especially when Customs delay is the case, they are very responsive and always available on live chat. Phone support is also available but in general chat support resolves the case.

Overall, Easyship provides the infrastructure needed to run global logistics efficiently, without unnecessary complexity.

I've only been using Easyship for 6 months, but I've been pleased. I am thrilled that I don't have to know about the different forms required if shipping to different countries!

Powerful shipping solution with excellent support !

Easyship has been a very useful solution for connecting our Shopify store with a more professional shipping setup. The platform gives access to different courier options, international shipping rates, DDP/DDU choices, shipping rules, product/package configuration, and tools that help manage orders more efficiently.

At first, the setup felt quite technical because we needed to configure products, package sizes, shipping rules, courier options, tax and duty settings, and test shipments. However, once everything was properly set up, Easyship became much clearer and gave us much better control over our shipping process.

The biggest advantage for us is being able to compare courier options, understand international shipping costs, and prepare our Shopify store for UK and international orders. For a food/sauce business shipping jars and bottles, having accurate package and courier configuration is very important.

I also have to mention the support experience. Vivek from Easyship support was extremely helpful, patient and professional. He guided me through long setup steps, helped clarify DDP/DDU shipping, KYC verification, test shipment preparation, and followed up again afterwards to make sure the remaining questions were handled. That support made a big difference and helped us configure the store properly.

Overall, Easyship is a powerful shipping app for Shopify merchants who need more control over domestic and international shipping. It may take some time to configure correctly, but with the right support, it can become a very valuable tool for managing shipping professionally.

Charged for 8 months on the wrong plan — and refused a refund

After my trial ended, Easyship placed me on a Premier subscription at £82.80/month without my knowledge. Their own email to me at the time stated my plan was Plus — not Premier. When I queried the charges, they acknowledged the email was an error on their part, but still refused to issue a refund, citing their T&Cs.

We send around 20 parcels a month. There is no world in which we would have knowingly signed up to Premier. The miscommunication from their own team is the reason I didn't question the charges sooner, and they've admitted as much — yet won't take responsibility for it.

I'm now pursuing a chargeback through my bank. I'd strongly advise anyone signing up to Easyship to check their billing carefully, as it appears plan upgrades can happen without clear consent.

Worked ok until the automatic verification failed after 6 months of using it. Rates were 20% off at best, but often 150% more than going direct to the courier. So be careful not to use the automatic shipping option as you'll pay a lot more.