評價 (429)

整體評分
4
各級評分數量
  • 79% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 11% 的評分為 1 顆星
2021年5月21日

Easyship has been critical to our success and growth. They have a fantastic platform that is super easy to integrate with a Shopify store. Best of all, they have an amazing team of people and are constantly asking for feedback on how to improve to make MY LIFE easier. I'm grateful for discovering this service/app every single day!

Bone Daddy Blade WerX
美國
使用應用程式 21天
2018年8月16日

The app is super easy to use and has really streamlined the shipping process for us. Best part is we can add insurance to our orders through the app, which is not currently available via shopify. Support is fast to respond, knowledgeable, and kind. The team also offers webinars to help with efficiencies and to share general eCommerce info / knowledge.

Highly Recommend !

Glass City Pipes
美國
使用應用程式 21天
2022年2月2日

They charged me for 23kgs when my item was only 1.5kgs and then a redelivery fee (for supposedly 3 attempts) when tracking shows 1 attempt & taken to depot within 2hrs, no other attempts To dispute they asked me for specific photos showing product in box with measurements and weight showing which i did. Its been over a month and still funds not returned!

Our Baby Nursery
澳洲
使用應用程式 11個月
Easyship 已回覆 2022年4月21日

Thank you for providing your feedback.

We have tried to discuss this with you via email but we have not received a response, please feel free to get back to us to discuss further.

We appreciate it's frustrating to provide images of the shipment but this is not a request on our part, it is from the courier; simply put, they will not consider any adjustment dispute without evidence which is why we are obliged to make this request.

In this case, our CS Team tried to contact you multiple times to provide more information, but we did not receive a response.

As a goodwill gesture, we have waived the adjustment fee and the redelivery fee on this occasion.

I can assure you we will always fight to get the right outcome for you but we do appreciate any patience you can give us while we dispute with the Courier.

All the best,

Easyship

2020年7月9日

Shipping has been one of the most challenging and confusing aspects of starting my online store. I tried the free version of Easyship, Shipstation and Shippo to compare prices, functionality and support. Let me tell you, Easyship is the one you want. Due to its breadth of customization and functionality, it can be a little intimidating to setup, so I reached out to support with some specific questions that I had. Not only did I get a response, but Hiromi got on the phone with me several times to personally walk me through solutions for my challenges, offered pro tips and advice and pointed out things that I would have never even thought of that will help my business. She was beyond wonderful, the best customer service I've ever experienced. The icing on the cake? I ran shipping scenarios between Easyship and Shippo....when the rates weren't exactly the same, Easyship was slightly cheaper. I am not one to give praising reviews, but I felt compelled on this one. I've done the work and research for you...go with Easyship.

American June
美國
使用應用程式 21天
編輯時間:2019年9月17日

Easyship helped to streamline my shipping needs and made international a whole lot easier. It's easy to use and support is great, I would recommend it for anyone new to Shopify and wants to simplify their shipping.
However I wish it works/integrates better with the Oberlo app. I have some dropshipping items that don't work with the Easyship app. It would be great if it had more options for a mix of dropshipping and adding of adhoc couriers.

5erenity²
新加坡
使用應用程式 1年多
2020年4月21日

This app is pretty convenient because it allows you to manage all of your orders in one place and simplifies the process as much as possible for you.

HiTek ElekTroniks
美國
使用應用程式 21天
2017年10月10日

So far so good. I've been using it for my local + international orders for my Singapore Souvenirs online shop.

Quick and responsible customer support.

Great offerings from couriers and JIT quotations are perfect for my e-commerce.

Thank you Easyship!

P.S Would be 5+++ stars if you guys could figure out an affordable C.O.D option for local deliveries.

Sg Style
新加坡
使用應用程式 1年多
2020年2月9日

We have just started to use Easyship and can highly recommend! Excellent features, that take a lot of complexity out of our packing and shipping operations.

Impact Berry
香港特別行政區
使用應用程式 20天
2021年1月4日

DO NOT BOTHER with this waste of time shipping middle man. Over 75% of all shipments made through them have had problems. Now I know that they are just a middle man acting as agents for courier companies... but therein lies the problem. when you have a problem with your shipment, and I GUARANTEE you will, the only way to contact them is to open a support ticket which takes two days to receive a reply which is usually incomplete or inaccurate. the latest incident was a package picked up on 12/15/20 with a 2 - 5 day delivery service... 21 days later this is still not delivered and all I get from the email reply to my service request is "this in normal...we will look into it".... after three previous replies asking for confirmation that I want assistance. meanwhile my customers are leaving negative reviews because of their service.
Bottom line.... do not install this app or use this joke of a freight middle man. Yes their rates are good... but dissatisfied customers leaving negative reviews about your company do not make up for the pennies saved.

Party-Pads.com
加拿大
使用應用程式 11個月
Easyship 已回覆 2024年7月29日

Hi there,

We reached out to you recentIy and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.

Best,
Ben (Marketing @Easyship)

2019年11月25日

Excellent app and good personal support. They will take care of you and help you ship your first parcel. Highly recommended!

The Supplement Warehouse Pte Ltd
新加坡
使用應用程式 20天