Easyship ‑ All in One Shipping

This app are a bunch of professionals know what they are doing. This app are a bunch of professionals know what they are doing

I dont' like writing bad reviews but my experience with Easyship has been unbelievably bad. I launched my store, got my first order and what do you know? I can't ship anything. Apparently it's a problem at the back end but more than 24 hours later, I still don't have a resolution and have been told by customer service that I'm in a queue. I was also given a run down of the tech team's meeting on a Monday morning (supposedly so I'd know I wasn't first - or a priority). Put simply, I'm paying for a service that I cannot use. I'm in New Zealand by the way - so would definitely recommend that other NZ businesses look elsewhere.

Excellent app, easy to integrate and setup. Few issues with the upfront pricing calculation, but the support team are EXCELLENT and quick to fix. I imagine these are more teething issues for the business as it grows. They also helped us find a 3PL that is integrated with EasyShip... it was truly a plug/play. Would highly recommend it.

Worked well until it didn't. All of sudden FedEx and UPS are not available. UPS would randomly not be available at times either. You have to deposit money into your account, we're trying to figure out how to get our remaining balance back, will update the review as needed.

I give five star for the App! I wish it will have mobile friendly version in the future ;) fighting!

Update: The only solution is to cancel the labels & I'll have a refund in 21 days. So there is no solution except cancel the labels, purchase postage elsewhere & hope they I'm actually refunded the funds in THREE WEEKS, while my orders are LATE due to their system glitch & lack of support for 3 days. Just awful, every step of the way. If I did this to my customers, they would be rightfully upset. Stay far away from this company.

I have to assume a lot of these positive reviews are fake, as I've had nothing but problems with this service & it's more tedious that other options.

For example:
1 - I ordered 5 labels on a FRIDAY
2 - 4 went to pending, and never completed
3 - I sent MULTIPLE emails to support, as these items needed to be shipped on Saturday at the latest.
5 - Support writes back Sunday night, refuses to do anything to remedy the situation, or take responsibility for their companies software issues that caused the labels not to complete. Instead they just say support is only avail certain days & certain times (Im assuming Hong Kong days/hours, Im in PST.

4 late shipments can out your metrics in a tailspin really quickly, so unless they improve their services, be very wary of this company.

I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!

Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question

This is a really good app very easy to use 5 star would highly recommend to new stores the ease of use makes it worth it

I'm happy it's free yet with powerful functions. They can source for me and get what I want. Thumbs up!