評價 (426)

整體評分
4.1
各級評分數量
  • 80% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 11% 的評分為 1 顆星
編輯時間:2023年1月19日

when you install this app it automatically turns on all the paid for features so when your free trial runs out you start paying big bucks. Really not cool. id be super careful when using this app. From the looks of it there are a lot of hidden payment traps they put you in.

Rocksolid Audio
英國
使用應用程式 24天
Easyship 已回覆 2023年3月20日

Thank you for your feedback.

We're sad to hear you didn't have the best experience with our app, but as we discussed via email this is simply not the case.

We do not charge any fees unless stated clearly, and if you wished to use any paid features you would have been alerted and required to confirm to ensure this was the case.

We're sorry for any confusion caused and we'd be happy to explain how to get the most out of the free trial if you wanted to give us another try.

All the best,

Easyship

2019年9月8日

I use this app to provide shipping options to my customers. I am exponentially happy with the support and reliability that this app offers for my store.

TantrumZ
美國
使用應用程式 1天
2022年10月16日

I removed it after struggling soo much with the shipping.. It won't ship anything, anywhere and it's just bad business for small and new stores who try to grow up! Every time I open the app, it asks me to reconnect to my shop, I have to re-do the settings over and over again and it's for nothing... Waste of money and time!! Time is money! Save yourself!

Envy Girl
羅馬尼亞
使用應用程式 21天
Easyship 已回覆 2023年1月9日

Thank you for providing your feedback, we're always keen to learn from our users on how we can improve our service.

We've tried to reach out to you several times over the last few months but we haven't had a response. Looking at your account I can see that you haven't used our app to make a shipment and judging by your review you had trouble with the set up.

If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship!

All the best,
Easyship

2023年10月17日

I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.

Swift Energy
加拿大
使用應用程式 21天
Easyship 已回覆 2023年10月25日

Hi there,

Thank you for providing your feedback on Shopify, we're keen to understand what went wrong here and how we might turn this around.

It looks like you were trying to link your own UPS courier but you were seeing an error, the reason my colleague was asking to set up a call was that it would simply be easier to take a look at the details with you over the phone, rather than an email back and forth.

However, if you prefer to deal with email/messaging we would be happy to oblige, I've reached out to you to help with this query, please get back to me and I'm sure we can fix this ASAP.

All the best,

Easyship

2018年1月26日

Do not use their services. I have chased them over a week, giving them a benefit of doubt. I chatted several time - never got a satisfactory response.

I tried to understand their concerns, if any - and yet no feedback. Answer was always that they will "get back to us". Or check back after some time. This is stupid, sorry to say.

I almost lost a customer trying to use their services. The phone number is useless as well.

Millno8
美國
使用應用程式 19天
Easyship 已回覆 2019年12月23日

Hi there,

Thanks for taking the time to leave your feedback.

It sounds as though you didn't have the best experience with a specific courier when you used our platform.

We would be more than happy to have our support team offer you more assistance in getting the best out of Easyship if you wish to give our platform another go.

Feel free to reach out to us at support@easyship.com and we will do all we can to make sure you have a better experience this time around!

All the best,

Easyship

2020年6月20日

DON'T DO IT. If you want to spend hours of your time managing bugs and fixing errors due to this apps unprofessionalism, by all means download it. Biggest headache I've ever come across.

FunkyChimp
美國
使用應用程式 18天
Easyship 已回覆 2024年7月29日

Hi,

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

2020年7月27日

DO NOT USE THIS APP! While there were some great features I was ready to put to work for my business, there were many parts of the app that were just broken. The rules didn't work, and it would never integrate our FedEx account. Never any replies to the countless inquiries about integration.

Stealth Hitches - The Hitch Made to be Hidden
美國
使用應用程式 大約1個月
2021年6月21日

Unable to create shipping zone/Add Rate for Africa using the Easyship App. It just keeps buffering on the admin & nothing happens. Easyship & Shopify both party could not fix this issue. Apart from that in terms of insurance, the duty and tax features are great.

BABA LINKS
英國
使用應用程式 21天
2021年3月22日

Don't even waste your time... I spent about 5 hours trying to get this app set up so I could offer calculated international shipping rates with duty quote during checkout. This included importing CSV file with all my product sizes and easyship classifications, adding all my shipping container sizes one-by-one and then paying over $800 for the annual subscription to Shopify as well as chatting with Shopify to manually turn on 3rd party calculated rates. After all that, I tried adding a couple items to the cart and checking out... it worked! But then, I tried adding a few more items and whenever I got over 10 items, the shipping calculation would say "Your cart has been updated and the items you added can't be shipped to your address. We don't offer shipping to United Kingdom" (or whatever country you might be testing) HUH?!? This is probably the worst wording imaginable. So I get a huge deal with a potential customer and they want to order 100 items and easyship tells them that we don't offer shipping to their country and I lose the customer for life?!? Who decided this was a good message? Sounds like a great way to lose business! I emailed easyship to see what is going on and didn't hear back... (In their defense, I did email on a Saturday morning, but I still hadn't heard anything at 4pm Monday). So, I opened live chat and spoke with someone who tells me that "this is a limitation of their software" and the only option is to use a Shopify flat rate shipping for larger orders. Who considers 10+ items too large of an order? So in other words, I just wasted about 5hrs of my life trying to use their app only to have it require me to go back to the way it was without the app. Again, don't waste your time with easyship... The name itself is false advertising :(

SimpliDock
美國
使用應用程式 3天
Easyship 已回覆 2024年7月29日

Hi,

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.
Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

2023年8月31日

Big let down. This company have poor correspondence they never get back in touch. I have terminated using this app

TheFootwearGroup™
英國
使用應用程式 2天
Easyship 已回覆 2023年9月5日

Hi there,

We've looked through our database and can see that you didn't open an account with us and got stuck in the signup flow!

We're sorry that you weren't offered the required onboarding assistance but we'd be more than happy to guide you through it one on one!

Please get back to us at support@easyship.com and we can make arrangements.

All the best,

Easyship