Easyship ‑ All in One Shipping

The features are good, but when something goes wrong, and it will, you won't get any support that will actually solve an issue. They'll give you platitudes of "your ticket is a high priority" and not do anything. We had to manually print labels for a week (and counting). They'll say its fixed, I'll go back in and the problem reappears. Look at one of their many other competitors if you want a long term solution.

I like the platform - but very frustrating dealing with them.

Buyer beware - save yourself some and explore other options as well.

Service is a frustrating process, especially that the service is located in India, seems to cause issues with time zones when we needed support, as emails or chats are not responded to until sometime later. When you do get support, it is nothing more than an email linking to a generic article or a video - which does not cover the issue or resolve your problem.

UPS Billing is an issue, now rates increased, or not available as before, plus additional booking and pick-up fees, which do not show up until you have to ship, which was a nasty surprise.

The onboarding team and support team also not on the same page, when onboarding and sale is made, some functions work, then afterward when this does not, support would say that this function never existed or API problems...

Can be a great product, just hope they sort this out. Time will tell but shop around.

Terrible and scandalous. They will charge you far more than quoted, bring you some charges from weeks ago, topping up the charges you already paid. They will charge your card without telling you.
Watch out for hundreds of pounds charges put on your card.

Always blaming the couriers for their additional charges due to weight checks etc.

The app works fine but their practices are scandalous.

I worked late last night until about 12 am and signed up for a trial account with them before going to sleep. During registration, I filled in my details, including our business address in Australia and my mobile number. Their team called just a few minutes after I signed up around midnight, which made my dog bark loudly and woke up my baby, who cried for hours. It was ridiculous since they didn’t even check the time zone before calling.

When the package lost, Easyship didn't get positive response and following up actions on the case, even I've sent several emails to support@easyship.com

Your pricing model is insane. $70 for multi box shipment, and you STILL charge per label for bring my own carrier? The integration still failed as well.

I tried to close my account that was created 30 minutes ago and got a message about "outstanding balance". I never shipped anything, just started the "free trial", what balance??

As a user experience there is many way this can be improved such as the user experience and the billing layout.

The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform.

Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much.

Overall experience is bad and not ideal as many improvement is needed in many areas.

Used to be good, now not so much. make you pay to print labels on thermal printer. what a joke. do not recommend. theres better apps out there that dont require payment to use thermal printer.

UPDATE : 1 star cause 0 isn't an option
I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made.

When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues.

This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone.

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I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund.
It's a good app, still recommend, but I will change the minute I find better for sure.

Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!