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Easyship has been a reliable and dedicated partner in our fulfillment operation.
The customer support chat, specifically Naveen, was very helpful. Thank you again.
This is the only real usable shipping software for companies. There are so many options for both domestic but most importantly international.
Many shipping software don't have Fedex as an option, you have to add your own account. Fedex has a new shipping option, International connect plus that is so affordable and quick. (Fedex only allows this if you have your own account if you ship 30k worth of packages a year.) None of my customers say that there are additional brokerage fees yet.
The userface is really easy to use. You can do bulk edits very easily. You can merge same destination shipments (shopify does not let you do that, you need an app). There is a feature that lets you automatically add insurance. You can create a manifest. You can track the packages easily and ask for a refund for the label and insurance claims, and when you process the labels the custom forms populate with the shipping labels.
On my computer the software lags extensively, and there are printer issues that emerged, as in the software would not populate shipping labels and if it did it would not be formatted correctly. I was told to use a different browser and that did fix the printer issue. Dhl is much cheaper on shopify, sometimes as much as $20 and shopify offers free DHL pickup with the purchase of the label.
The really cool feature is what your customers see at checkout. They will see 3 options, cheap, middle, and quickest/most expensive. Then, your international customers will also see what they will pay in taxes and duties. That feature was on my site for the first 2 years. Then, it wasnt. I contacted easyship and they said it was shopify, I contacted shopify and they said it was easyship. I was on a grandfathered plan for both of them and after the hassle and 2 years, i decided to upgrade both plans and that still did not solve it.
The onboarding process was great. Mine was years ago so not sure how it is now.
This is a great software, there are issues and sometimes they are fixed and sometimes they are not. But compared to other shipping software this is really great.
Naveen is always here to provide efficient and resourceful assistance.
Love this service; it's saving me thousands on international shipping.
Great integration and customer support (if you're on the upgraded version).
While I'm still uncertain if this app will meet my needs right now, the customer service representative in the Easyship chat provided me with satisfactory assistance and answered all of my questions.
Great support getting our stores connected.
And the rates are great too.
While the platform can be challenging to use at times, the support makes up for it. They are very willing to help with various shipping challenges and also give support when shipping to a new location.
Easy to manage and wide selection of courier with competitive pricing. Great customer support.