Reviews (429)

Overall rating
4
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with e-commerce platforms, particularly for syncing orders and providing real-time shipping updates. They appreciate the user-friendly interface, diverse carrier options, and the visibility of taxes and duties at checkout, which enhances customer experience. The app's customizable shipping options, bulk shipping capabilities, and automation features significantly reduce manual effort. Merchants also value the responsive customer support and competitive rates, which are especially beneficial for small to medium-sized businesses. The comprehensive dashboard and reporting tools are noted as essential for efficient shipping operations management.

May 11, 2020

Probably the best integration with Shopify store out there. The easy of use for this app is amazing and it doesn't require any coding ability etc. , but if you do run into a problem, the support is always there to help you out! For a small business owner, it is a must-have app not only for ease of use but also to increase sales, giving a large variety of couriers available!

seafrogs
Hong Kong SAR
Over 2 years using the app
May 28, 2019

Originally, we found the shipping process difficult, but now that we discovered the easyship app, it's so much easier to understand because they do most of the hard work for you. We got assigned to David, and he has helped us every step of the way by answering and explaining any questions we had, we really appreciate the help David!

Honey Skin
Australia
Over 2 years using the app
February 1, 2021

As a brand that has been used to using Amazon FBA, the thought of handling international shipping from our Shopify store was admittedly daunting. Easyship has made the transition straight forward. We have connected with their partnered 3PLs in Hong Kong and the US who have also been great to work with. Being able to sync orders from Shopify to our 3PLs via Easyship has saved a lot of time. Especially since we don't have to prepare any shipping documents. The onboarding process and customer support has also been great so far.

Tawbury
Australia
Over 2 years using the app
June 13, 2019

The interface takes a while to get used to but once you do, it is a really great tool! This app really made my life so much easier with its variety of couriers and ease of use. What I especially like is how all the product info is automatically synced from my store so that the customs information and addresses are auto-filled into the shipping label for me. All I have to do is download the labels and print them.

I particularly appreciate the support that I received, whenever I had problems it was super easy to get help quickly. I would say this app has given me one of the best customer service experiences I have ever received, with how accommodating and helpful they were. I hope to keep using this as my store grows!

The Art of Gloria Kang
Singapore
Over 2 years using the app
October 12, 2017

We have been using Easyship for over a year and it has made international shipping a breeze, as well as significantly reducing shipping costs. Thank you Easyship!

Atelierchild
Hong Kong SAR
Over 2 years using the app
May 29, 2020

App is great, really easy to use, got a great account manager that is super responsive and helpful. I don't remember having any trouble with set-up if I did, Nicol the account manager helped me through it. Interface is easy to use and relatively straightforward.

Stay, Lola
Singapore
Over 2 years using the app
September 11, 2017

The easiest way to find the different options available for shipping to different destinations. We can easily find the fastest or most economical way to ship and also be able to schedule pickups/shipping labels with different couriers. Easyship saves us a lot of time!

Esemble
Hong Kong SAR
Over 2 years using the app
April 1, 2020

We needed to upgrade our shipping services on Shopify and Easyship was by far the best choice. We needed to switch in the middle of a large shipping rush and as soon as we signed up a representative reached out and made sure we had the right plan in place. A meeting was scheduled the very next day to make sure we understood the program and make sure it was set up and customized to fit our needs. We are now shipping out multiple items in the appropriate box and we are confident that the correct shipping rates are being applied.

Kennebec Cabin Company
United States
Over 2 years using the app
July 25, 2023

Easyship has been handling all our orders since early 2022, and our overall experience has been very positive. The logistics industry is complex, so hiccups are inevitable, regardless of the provider, courier, or 3PL you choose. What matters is that Easyship consistently manages such situations in a professional and expedient manner. We are equally impressed with the technological aspect of their platform: the dashboard is user-friendly, the configuration options are flexible, and the integrations (including Shopify rate calculations and order sync) work flawlessly. We greatly value their personalized approach and willingness to adapt to our needs.

One time, in one of our regions, we made the mistake of trying to use Sh*pB*b. This cost us thousands of dollars, resulted in many chargebacks from dissatisfied customers, and imposed an exceptionally high workload on our support department. After making the switch to Easyship, these problems were gone.

Flipper Zero Shop
United States
Over 2 years using the app
Easyship replied August 10, 2023

Hi there, thank you so much for your feedback!

We're always delighted to hear about a true success story and we're thrilled to be a part of your journey.

All the best,
Easyship

May 17, 2019

Before using Easyship we used three different app's for our domestic and foreign shipments. Now with Easyship it has streamlined our shipments into one app that has all shipped information on one page. I would recommend for any eCommerce vendor to control their shipments.

Rainbeau Curves
United States
Over 2 years using the app