Excellent account management always reply to queries in a timely manner with effective communication . The platform suffer from bugs which need to be closely monitored . Shipping cost and reporting needs improvement
I had few issues with a carrier but easyship got back to me and solved the problem, their customer services has definitely improved
The app is easy to use and pretty straightforward. I like how you can email tracking information to customers directly from the shipping information page. One downside is that custom box names can't be edited after they're created. If you happen to make a mistake, you have to delete that box and then re-enter it.
Thanks for taking the time to leave your feedback, we're always eager to get insight from our customers on how we can improve our App!
In his case, unfortunately, you are right, you can't currently modify the name of a Saved Box in this way, you can only edit the Empty Box Weight, change the "Auto selection" or Delete.
Our Tech Team are aware of this issue and it is on our roadmap for the future, so watch this space!
All the best,
I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response.
The biggest area for me where they need to improve is the link between their warehouse partners & Shopify, I have to go in and manually update my stock every month to make sure inventory is correct.
I would defiantly recommend Easyship to any start-up, even with the few issues mentioned above, they have been a great tool to help me launch my brand.
David and his team are pretty responsive to fixing things. The app is quite good and will help a lot of stores no doubt.
It has some room to improve on the larger scale end though where things need to be more customisable or changes made.
They can be done but it takes some time hence the 4/5 stars. For the majority of people it will be a good app but for those who ship over 100+ a week and need some special customisations it will take some time to get that done.
Thanks for taking the time to leave feedback.
We appreciate the positives you've highlighted, but we'd love to hear more about how we can make Easyship even better for you!
If you want to give us some more details on this then we're all ears, firstname.lastname@example.org is the best place to reach us :)
All the best,
Walls By Me
Easy app and fair rates. An excellent solution for who wants several shipping options including international ones. The only issue is getting to support. But when you do customer service is helpful and nice.
It saved me time, at least 30 mins each day. Bye bye "cut & paste", Hello automated courier bookings and shipping labels. Notice some cost savings in the rates that is offered for the local Singapore deliveries too.
Great App and excellent Customer Services. React to my email within minutes. Definitely recommend to other seller.
The Panic Room
Takes out the guesswork for shipping, so that we dont overcharge or undercharge our customers, shortens our processing time.
Easyship helped to streamline my shipping needs and made international a whole lot easier. It's easy to use and support is great, I would recommend it for anyone new to Shopify and wants to simplify their shipping.
However I wish it works/integrates better with the Oberlo app. I have some dropshipping items that don't work with the Easyship app. It would be great if it had more options for a mix of dropshipping and adding of adhoc couriers.