리뷰 (129)

전체 평점
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2025년 2월 25일

Horrible APP... I want to cancel and they make it so difficult!!!!

NoHiCBD.com
미국
앱 사용 기간 거의 5년
답글 NexusMedia개 2025년 2월 27일

Hi there,

Thanks for your feedback. We're sorry to hear that you had a frustrating experience with EasyVideo.

Canceling your subscription is simple. Since we use Shopify Payments for billing, your subscription is automatically canceled when you uninstall the app—no extra steps are needed.

We also noticed that you contacted our support team with this question, and we responded within 10 minutes. If you didn't receive our reply, the email might get lost or end up in spam. We're happy to assist you anytime—our support team is available 24/7, so please don't hesitate to reach out again.

We're always working to improve EasyVideo, and if you ever decide to give it another try, we'd love to help with setup or any questions you may have.

Best regards,
The NexusMedia Team

2023년 4월 5일

Never use this app they charge automatically extra money from ur account I'm used to that app and they charge me the extra amount I already uninstalled but they charge me.

I also request Shopify for ask refund with them asap

Digital Media Calendar
인도
앱 사용 기간 대략 1년
답글 NexusMedia개 2023년 4월 6일

Hi there!

We're really sorry for the confusion. Our app is using Shopify Payments and we technically can't charge you after the app removal. We've checked and found out that new billing cycle started just several days before you removed the app, so the payment for the next Billing cycle was already added to your Shopify invoice at the moment the app was actually uninstalled. As you've used the app just several days in that billing cycle, we're happy to issue the refund and our support team already did that and we sent you confirmation and more details to your email.

Best,
EasyVideo team

2018년 3월 29일

Easy??? What is easy? Write emails? Search Why Not Working? Everything is done by laughs.

Elivera
영국
앱 사용 기간 12분