EAZE Button
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In general, the app is not bad, it does its job. When I upgraded to Pro to be able to get click analytics in the chat, I couldn’t do it. Despite having reached out for help, I didn’t find any manual or support. If you just want to chat, it’s fine, but for more sophisticated and analytical purposes, it doesn’t work.
We appreciate your feedback and are sorry to hear about the difficulties you experienced with the click analytics feature.
We've checked our records and responded to your support request via email. Please check your spam folder, as our reply might have landed there.
In our email, we confirmed that the event is being sent from your page. To view these events within Google Analytics, please refer to the "See your events in Analytics" section in the official Google Analytics documentation: https://developers.google.com/analytics/devguides/collection/ga4/event-parameters
We are committed to helping you utilize the full potential of our Pro features and apologize for any inconvenience this may have caused.
vey nice tool! I love it.
I enjoy most things about this app - except i cannot get in touch with support although I have tried three times over two weeks. Maybe this might get their attention?
"Hello i have been trying to contact support three times now - and no one responds? There is a bug in your new update - it sends an automatic English welcome to my Dutch customers - even though I have tried turning it off - and also writing a Dutch version. It has only happened since your recent update. Please can you get back to me. thank you, Kelly"
Thank you for your review and feedback! We appreciate you using our app.
We understand your frustration regarding support and the welcome message, and we apologize for any confusion.
We’ve responded to your inquiry twice before; please check your spam folder in case our messages ended up there.
To clarify, our app does not have a support system or automated responses. It allows you to create a WhatsApp button with an optional pre-filled message that you control.
If you're not seeing the latest changes to your pre-filled message, you may need to clear your cache or test in an incognito window to ensure you're getting the most up-to-date version, as the data may be cached locally.
We hope this clears up any confusion!
Whatsapps Button by EAZE has been a game-changer for our Shopify store! The seamless integration makes it incredibly easy for our customers to reach us directly through WhatsApp, enhancing our customer service experience. The setup was straightforward, and the app's performance has been flawless. Highly recommend this app for anyone looking to boost their customer support and communication!
I like this app, simple, clean, dose the job, the most importantly thing is won’t slow down your store.
Wir sind sehr zufrieden mit der App und dem Support
It is very simple to use and super effective! It gets the job done every time and it couldn't be easier to implement/use. We love it!
Perfect support for shopify store. Because WhatsApp is the easiest way to communicate with customers and EAZE providing the best services adding the direct link button integration on you shopify web store.
We've been using the whatsapp button for a while and it goes perfect as we receive well the messages from our customers