EAZE Button

EAZE Button

Reviews (154)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
    142
  • 4% of ratings are 4 stars
    6
  • 2% of ratings are 3 stars
    3
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service and boosting sales through direct communication via WhatsApp. It's praised for easy installation, seamless Shopify integration, and a clean, effective button that increases customer interactions. The app is reliable with minimal downtime. While support responsiveness varies, many merchants are satisfied with the help provided, making it a valuable tool for improving real-time customer support in e-commerce.

August 26, 2025

In general, the app is not bad, it does its job. When I upgraded to Pro to be able to get click analytics in the chat, I couldn’t do it. Despite having reached out for help, I didn’t find any manual or support. If you just want to chat, it’s fine, but for more sophisticated and analytical purposes, it doesn’t work.

Brazil Design Home
Chile
3 months using the app
GTY AG replied August 27, 2025

We appreciate your feedback and are sorry to hear about the difficulties you experienced with the click analytics feature.

We've checked our records and responded to your support request via email. Please check your spam folder, as our reply might have landed there.

In our email, we confirmed that the event is being sent from your page. To view these events within Google Analytics, please refer to the "See your events in Analytics" section in the official Google Analytics documentation: https://developers.google.com/analytics/devguides/collection/ga4/event-parameters

We are committed to helping you utilize the full potential of our Pro features and apologize for any inconvenience this may have caused.

March 3, 2025

I enjoy most things about this app - except i cannot get in touch with support although I have tried three times over two weeks. Maybe this might get their attention?

"Hello i have been trying to contact support three times now - and no one responds? There is a bug in your new update - it sends an automatic English welcome to my Dutch customers - even though I have tried turning it off - and also writing a Dutch version. It has only happened since your recent update. Please can you get back to me. thank you, Kelly"

Haloplus Nederland
Netherlands
5 months using the app
GTY AG replied March 5, 2025

Thank you for your review and feedback! We appreciate you using our app.

We understand your frustration regarding support and the welcome message, and we apologize for any confusion.

We’ve responded to your inquiry twice before; please check your spam folder in case our messages ended up there.

To clarify, our app does not have a support system or automated responses. It allows you to create a WhatsApp button with an optional pre-filled message that you control.

If you're not seeing the latest changes to your pre-filled message, you may need to clear your cache or test in an incognito window to ensure you're getting the most up-to-date version, as the data may be cached locally.

We hope this clears up any confusion!

Edited April 15, 2023

I cant disabled this app. There was a lot of bug. There is no customer service. Please disable app! Please

nowshopfun
Türkiye
19 days using the app
GTY AG replied April 15, 2023

We apologize for the inconvenience you have experienced while using our application. It has come to our attention that we have not received a support request from you regarding this matter. May we kindly ask if you are still encountering the issue?

Please do not hesitate to reach out to our support team at info@gty.ag or through the Shopify app support system for assistance with any concerns or problems you may have. We are committed to providing you with the best possible experience.