Katie J Design and Events
I am really disappointed with the service that we received from this app. We have been selling on eBay for 7 years and installed this app to streamline the process. We were using this app for about 2 months, a couple of hiccups, but we got it setup in the end. That was until we were transferred over to eBay's new Managed Payments system. We haven't been able to sell our products for over 7 weeks now and have lost 1000s of $ in sales that we rely on. What a disappointment after paying for an annual subscription upfront. They do not even have contacts at eBay and I have had to spend weeks emailing back and forth between the 2 companies, not to mention all of the messages from eBay users complaining that they cannot purchase from us. Hopefully, in the future, you do more to support your e-commerce sellers in resolving problems caused by your app integration. Warning to other eBay sellers with MANAGED PAYMENTS. This app is not compatible.
Notice how all of the reviews state they got great support after a problem etc...
These uneducated people just sweet talk for your money. App doesn't work. Wish I read reviews before I used it and listened to them.
It appears that there is some confusion raised while using the application.
At the point when we checked the record, we found that you have only installed the app but didn't proceed with the app set up.
The app connects through your Shopify store with eBay once you complete the initial set up of the app. Until that point, there is no link between your Shopify store to eBay through our app.
We would incredibly like the occasion to talk about the issues further with you. Kindly connect with us at firstname.lastname@example.org. We will assign a personal account manager who will work with you on your panel and set up your account with eBay marketplaces.
I will look forward to your response.
Started pretty good. Ended very poorly. Had to scrap all the effort invested and use the leading competitor's service, which is where I should've started to begin with. I hope these guys can get it together.
Hello, Celebrity Owned,
We are apologizing on your confronted issues. We have provided you with the maximum customization according to your necessities and constantly attempted to improve your experience. Yet, for fulfilling all the further requirements, the team is already working for execution & testing part of your mentioned requirements cause without the best possible testing; we were unable to make any element live.
We are open to the suggestions & requirements mentioned by our sellers and always try our best to fulfil them all as soon as possible.
For the most part, reviews of CedCommerce are overwhelmingly & positive both in terms of customer support and app utilization, so it is surprising and disappointing for us to hear neither met your expectations.
Be that as it may, on the off chance that you need assistance from our side in future, kindly don't spare a moment to connect with us.
i used this app for 14days on the silver plan($39.99) and had more problems than sales, the app is not very good and i wouldn't recommend it at all. Don't waste your time
Firstly, I would like to apologize to see you for facing problems - of course. We acknowledge your comments on pricing but firmly believe that quality software costs money to develop.
We recognize your remarks on pricing yet solidly believe that quality program costs money to create. We believe our pricing offers enormous value for all the benefits our application provides.
We don't confine merchants to list their things on the eBay commercial center. We show the same response in our app that we get on the products from the ebay marketplace.
We uphold numerous times sellers than those who have left reviews that show that we provide the best possible solution to our sellers who notify us of their experiences from the app.
Seems to work at first but doesn't when an order comes through.
Staff also dodgily asked me to keep this app installed for at least a week after I didn't need it anymore.
So many problems
Apologies for the inconveniences FaceMasksByAMFit, it was unfortunate to see your survey for our eBay Integration Application.
The eBay integration app helps the seller to list their items from SHOPIFY to EBAY & allows them to manage their eBay sales directly from Shopify.
For the records:
1) You disconnected your eBay account and subsequently linked a different eBay account because you have faced orders.
2) Also, the orders were failing cause expected products were not available in your Shopify, and Shopify AIP doesn't allow to create the orders for the products that are not available in your Shopify store.
Our team was attempting to explain the process to you, but you didn't allow us to explain it to you appropriately.
We acknowledge it is frustrating when things don't go as expected, although the reviews must be accurate because it affects other merchants, not just the app developer.
We are sorry to hear, your experience wasn't as expected, although, as the vast majority of other reviews attest to, this is highly unusual.
After trying to use this app i am convinced that most of the reviews below me are bots/paid for. the app was terrible! and the customer service even worse ( i waited 45 minutes just to have my own questio nrepeated back to me in broken english).
Trying to upload with this app returns error messages as it relies on linking business policies that dont exist in the UK ebay platform!
Dear UPVC Warehouse,
As eBay is a large marketplace, it is having lots of settings, terms & conditions so that the seller can get the benefit of selling on eBay.
The eBay marketplace requires business Policies(Shipping, Return, Payment). If eBay marketplace found any missing information or your products violates the listing policies, then they throw the error with the products and do not list them until you fix them.
We do not restrict sellers to list their items on the eBay marketplace. We show the details in our panel what we get from the ebay marketplace.
Apart from this, we are apologies that you get the late response from the team. We have more than 15k active sellers on the integration app. Continuously & daily we serve all the sellers at our best way.
If you get back to us, we will surely help you in the same way as we do with our all sellers.
Will look forward to serving you again !!
JasonL Office Furniture
Unfortunately support does not understand English very well and their app was buggy in the import of SKUs from Ebay.
Sorry for the inconvenience JasonL Office Furniture, it was unfortunate to see your review for our ebay integration app.
The eBay integration app helps sellers to list their products from SHOPIFY to EBAY Marketplace. It does not IMPORT SKU/Products from EBAY MARKETPLACE to SHOPIFY.
Both processes( products from SHOPIFY to EBAY Marketplace & from EBAY MARKETPLACE to SHOPIFY) are different from each other. We have a separate app (Multichannel Importer) to import products from MARKETPLACE(eBay, Amazon, Walmart etc. ) whereas the eBay integration app publishes your products on eBay marketplace.
Our support member was trying to convey the same thing, but unfortunately, you did not get that and left this review.
We currently serve more than 15k active sellers of overall the world. If you get back to us, we will surely help you in the same way as we do with our all sellers.
Will look forward to serving you again !!
This is how they scam you money. After you installed, you will find out it does not work as it advertised! When you tried for hours and want to unsub, the only option is to freeze your sub and you have to pay $12/month. No other option. That is no matter what you lost $12! What liar! Will call shopify and see their response!
We are apologizing on your faced issues. It seems that there is some confusion raised while using the app.
The app has a FREE PLAN for the seller to test the app. When we have checked the record, we found that you have not chosen any subscription plan so nothing is charged for the eBay integration app.
In the reported issue, we would like to say that there is no plan available at $12/month. You may cross-check from here:
The app can be installed via your shopify store that is totally free as well there is no charges are applicable for the UNINSTALLATIONS.
We would greatly appreciate the opportunity to discuss the issues further with you. Please reach out to us at email@example.com. We will assign a personal account manager who will work with you on your panel and helps you to set up your account with eBay marketplaces.
We have the free credits at $0, please use the eBay integration app without paying a single penny.
Will look forward to your reply.
Mongrel Fishing Tackle
The app that almost sent me broke. Twice over one month I removed their one star feedback as I was promised by the owner that all the issues this caused me would be fixed. Ebay have also had complaints about this so it may pay to even contact them before proceeding. Many hours lost and revenue over a month period. All I got was appologies and promises that never came to fruition. In the end I was told it was because of coronavirus, thats when I finally walked away. Happy to share more detail but enough time spent on this thing.
Hello Mongrel Fishing Tackle,
We are apologies for the inconvenience. The app has a set of features & all the necessary functionality for New & already selling Sellers. It was really unfortunate that the app could not fulfill your requirement at this moment immediately. The updates which were possible on an urgent basis, the development team did but to fulfill all the requirements, the team needed more time to implement that.
Without doing proper testing, we could not make any features live. We wish you have a great & more successful business.
But if you need any assistance from our side in future, please do not hesitate to reach out to us.
AmFed Coin & Bullion
I have no idea whether or not this app works because the documentation is terrible and the non-english speaking customer service can't understand a word I say. After 3 days of repeating myself and being told a two-way inventory sync would take "10-15 days" per product I gave up. I wish I could get my time back. Total waste.
Hello AmFed Coin & Bullion,
Thank you for sharing your concern and we are apologies for the trouble that you have faced.
The eBay Integration app definitely provides the two-way inventory syncing between Shopify Store & the eBay marketplace. We would like to request you to reconnect with us so that we can assist you in a better way.
The service that you want our app to yield is flawlessly present. The app follows the below-mentioned process-
"Whenever inventory gets updated to Shopify Store, the app syncs and updates it on eBay marketplace. In the same way, if an order is placed on eBay marketplace, the app fetches that order, creates it on your Shopify store. At the same time, the inventory gets updated for that product(s) on your Shopify Store. "
The inventory syncing takes 10-15 minutes only and not 10-15 days, hereby clearing the air of confusion.
Hope you to stay associated with us!