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This app does not work. And support is non-existent. There was no screen to link an eBay account and no way to go back to previous steps. It makes you select products to import even if there are no products to import and then errors out when it can't find the products that don't exist.
They marketed even on this about page in here, the Shopify App Store that this app will make selling on eBay easier. Can someone tell me why selling on eBay is easier with this app? Na... It makes adding eBay as an additional sales channel easier - import is NOT from eBay to Shopify, it is Shopify to eBay. Ugh I hope you don't waste your time like I did hoping this was going to be a nice solution to migrate eBay to Shopify.Waaa Waaa....
they transferred my products completely wrong. I am not satisfied at all, the prices and titles are completely wrong. They took additional money from me outside shopify.
Dear Customer,
We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations.
Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong.
Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution.
Thank you again for bringing this to our attention.
Best regards,
CedCommerce
So after 2 years I quit using the app, selling things on eBay at a price from several years ago just wasn't a great experience for me or my customers.
To the credit of ced commences, they assigned an account manager and tried to resolve the issues I outline below. Unfortunately, the manager seemed most invested in fixing my review rating and less invested in fixing the underlying problems. Once it became apparent that wasn't in the cards he disappeared without resolving these issues.
The support is just bad. Why have a live chat if the answer is always "we need to escalate your issue to a developer, and will followup in a few days"?
A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life.
2) because of 1, I often sell on ebay at prices from a year ago.
3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this.
4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?
Worst expierence with a software ever in my life! The support is really bad, no solutions only excuses and wrong informations!
Hello MODELLEISENBAHNGEBRAUCHT.DE,
We really apologize for the inconvenience that you faced while using our app. Also, we accept that you experienced some issues during the initial app setup, but we had rectified all those concerns and provided the best possible solution.
We had set up separate cron & webhooks for your account & did every custom work possible free of cost. You were in talks with a different app for the past 1 month which caused conflicts but we weren't aware of it. Everything worked fine for the past 1.5 years.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
Horribly designed app that is unnecessarily complicated. Nothing ever stays working.
It's a constant cycle of fixing something, it works for a week then doesn't again.
Items sync inventory sometimes, but not consistently. Always overselling items.
The profile system for the items is ridiculous and time consuming. No way to edit ebay expected fields in app. Constantly not finding profiles for products.
This is definitely the worst, most time consuming app for ebay integration.
They also bait and switched everyone. Used to have a free plan with 50 product uploads and 10 orders per month. Then they changed it so it's 50 products and 10 orders for a lifetime, after that you have to pay their ridiculous pricing to keep using.
The truth is that the application is a damn pain, it is slow and complicated to configure and assistance in the online chat are also very slow and I have hours waiting to solve things, I have more than 24 hours of work in several days with this and I still have not managed to leave it running, also assistance in Spanish only have it in the online chat and the interface is only in English.
For the moment I can only put one star and it seems too much considering that all the comings and goings of bad synchronized products are costing me money of publication on ebay.
also in the free version which in reality is not a free version, but it is only a few credits that are not updated per month, so as soon as there are 10 sales on ebay and you have to move to a paid plan.
Was a good product, ever since an update, now the size and colour item specifics and other ebay attributes no longer sync, therefore you have to now manually add those in, which defeats the purpose of having and paying for this, also, you cannot even manually add these because you have to do it direct through ebay and because the listings are published through ced commerce, it wont allow you to. Still waiting to hear back from the team after contacting weeks ago about this issue, now on my 4th attempt to talk to them to get them to help. no luck as of yet
Hey, Bisy Clothing, thank you so much for taking the time to leave such a kind review! Thank you for your lovely feedback, Team is always going above and beyond. We’ll be sure to share your praises with them and also we always try to provide instant support to our clients through skype, calls, emails, Whatsapp, or whatever the sellers prefer., and we try to make them experts so that they can solve their concerns in the future without anyone's help. We are very much happy to hear such appreciation from you.
Best Regards,
Team Cedcommerce.!
I cancelled my yearly subscription with the majority of months left and have yet to receive a refund. My advice is do not opt for the yearly subscription.
Thank you MPM Hobbies, for leaving us such a great review. We are glad that you loved our services.
The team here at CedCommerce always strives to deliver the best by going above and beyond.
Thanks & Regards.
Team Cedcommerce!!
ACHTUNG ABZOCKE!!!!! Ich habe die App für 24 Stunden und damit ich die "volle" Potentiale der App erschöpfen könnte, das Abo für 12 Monate abgeschlossen. Ohne Abo hat man Zugriff auf nur wenige Funktionalitäten. Ich habe nach 24 Stunden die App und Abo gekündigt, CED behält aber das Geld für das volle Jahr!! sie weigern sich das Geld zurück zu erstatten! Ein Jahr für Knapp 24 Stunde!! Leute ich warne, das ist eine Abzocke, finger Weg von dieser App!!!