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Update - Support has seemingly fixed the situation, but only time will tell for sure.
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Having used this for at least a year now, I can say that this app is not great.
The UI is very clunky; lack of filtering options.
Doesn't sync eBay/Shopify quantity properly, so I frequently end up over selling or not having the order from eBay brought over to Shopify becasue Shopify is out of stock and eBay isn't.
Whenver I contact support about this, it's always 'Okay, we've synced it for you'. Never 'I can see this is a problem, and this is what we'll do to fix it going forward'.
Dear Customer,
Thanks for sharing the honest feedback and your concerns. Our team is committed to resolve all your concerns and will stay connected with you till it get resolved.
We are their 24x7 to help our clients better and resolve their problems.
Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations.
Please know that we take your concerns very seriously, and we are
committed to resolving this matter to your satisfaction.
Thank you again for bringing this to our attention.
Best regards,
CedCommerce
Can be a bit confusing for a novice, but the customer support is amazing and helped me to overcome any issues I had. Would definitely recommend!
Had some issues with my product inventory being synched properly with my Shopify store, but the help chats are very good, as long as you're up late in the US (when it's working hours overseas.)
I used this app to transfer all my products from shopify to ebay to get a wider range of traffic. The chat support was helpful but a bit slow to respond and very persistent about me leaving a review which was uncomfortable. The interface is a bit wonky, doesn't translate 100% with shopify attributes but sure saved me a lot of time in the grand scheme of things. Transfered all my photos and descriptions perfectly.
*update, the developer of this app is continuing to harass me to now change my review, has found me on all my personal IG account and whatsapp, officially creeped out.
Thank you Backtalk PDX,
There are lots of actions to be performed while sending the products for listings on eBay so it may take time to understand but once you become familiar with the setting, it works faster than your expectations.
The Development team is continuously working on the panel to make it more user friendly also trying to automate all the processes.
The eBay integration app connect your Shopify store with the ebay marketplace. The App directly imports products from Shopify to the App first. After preparing the products as per ebay guidelines, you can easily list out your products on ebay via bulk upload action through the App. You can also upload only selected items on ebay through the App.
As the App has bulk actions, Templates & Profiling sections so within a few minutes you can optimize your products listing, you do not need to update everything from your Shopify store. The near real-time syncing for inventory & Orders save your manual work & time.
Please feel free to share your requirement with us; we will surely consider that and will implement into the App.
CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system.
The account manager helps you from the starting to complete setup of the ebay account also assist you in getting more & more sales on marketplaces.
Team CedCommerce
Works well to list items on ebay, you should watch your stock levels. Support is always fast and helpful.
Hello Stag Motorcycles,
I’m glad to hear that you’re enjoying your experience with our app and services. We are committed to providing a diverse selection of workouts and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated.
We always welcome you without any hesitation, reach out to us whenever you need any assistance from our side. You can also get connected with us over WhatsApp or skype.
To Join our WhatsApp Support group: https://chat.whatsapp.com/HPbJm00yENw6QhWfskNWLa
To Join our Skype Support Group: https://join.skype.com/GbdPBTuVsNgN
Best Regards,
Team CedCommerce
I needed a little assistance to get my products uploaded to eBay. The CS rep quickly handled things on her end which made it easier for me to complete it on my side. I"m looking forward to using the app with many future sales.
Greetings Za-Zen Shop,
We are happy that a customer like you is associated with us and started your business journey with the eBay integration app.
eBay is a large marketplace so it is having lots of settings, terms & conditions so that the seller can get the benefit of selling on eBay due to which seller face a few ups & downs in the starting.
Thanks,
Team CedCommerce!!
Had some hiccups with this initially but they have now been addressed.
Customer service has been helpful.
It does look like this app will meet our needs.
Hello Witch of Scots,
We're glad to know that our customer service team was able to address them and provide helpful assistance. We're happy to hear that it looks like our app will meet your needs and we'll continue to work hard to ensure that everything runs smoothly for you. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance. Thank you for choosing our app and for your support.
Best Regards,
Team Cedcommerce.
I've revised my original review, since they do offer good customer service via livechat.
Whilst it is now working, it's fairly complicated to use, and I'm not entirely sure how reliable it will be, since it previously disconnected from eBay and ended my listings. However, for now it's working again, and so I feel it's only right to improve my original review up to 4 stars.
Hello SuperGuns UK,
I'm glad to hear that the customer service team was able to assist you via live chat and get everything working again. I understand that the platform can be complicated to use at times, and it's important to have reliable functionality to avoid issues like the disconnection from eBay that you experienced.
Best Regards,
Team Cedcommerce.
Overall, pretty good app. I give it 4 stars because there is quite a bit of a learning curve to the app and the setup information/FAQ lacks a lot of detail on how things actually work. The inventory sync feature has yet to work for me but hopefully, that issue will be fixed soon as I have been working with support to correct this problem. Other than that, this is a very good app as a replacement for the eBay app that we lost at the end of 2022. Reasonable rates and features are good.
Hello Carreplico,
Thank you for your 4-star review and for sharing your experience with our app. We appreciate your feedback and will take your comments into consideration as we work to improve our platform and resources. We understand that there can be a learning curve when using our app and we're sorry that our setup information/FAQs didn't provide enough detail on how things actually work. We'll work to improve our documentation to make it more informative and user-friendly. We appreciate your support and look forward to continuing to serve you.
Best Regards,
Team Cedcommerce.
The app is not super intuitive but the customer service team is very helpful in solving set up problems and answering questions. After the learning curve I expect it will be fairly easy.