CedCommerce eBay Integration , 1.142 reseñas
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expensive app doubled work uninstalled got an email from the developer insisting we reinstall never again
this app is incredibly complicated for no reason. The profile creation process is ridiculous and doesn't function with any amount of ease.
Kassieren immer weiter die Gebühre, obwohl die App bereits gekündigt und über Shopify deinstalliert ist. Emails werden nicht mehr beantwortet !
Vorsicht!!!!!!
Hallo Mein Shop,
Vielen Dank für Ihre positive Bewertung! Es ist fantastisch zu hören, dass Sie eine tolle Erfahrung mit der App gemacht haben und dass es Ihnen Spaß macht, damit zu arbeiten, sobald Sie den Prozess verstanden haben. Um ihre Vorteile zu maximieren, ist es wichtig zu verstehen, wie man eine App effektiv nutzt, und es ist großartig, dass Sie es verstehen konnten.
Mit freundlichen Grüßen,
Team Cedcommerce.
ACHTUNG ABZOCKE!!!!! Ich habe die App für 24 Stunden und damit ich die "volle" Potentiale der App erschöpfen könnte, das Abo für 12 Monate abgeschlossen. Ohne Abo hat man Zugriff auf nur wenige Funktionalitäten. Ich habe nach 24 Stunden die App und Abo gekündigt, CED behält aber das Geld für das volle Jahr!! sie weigern sich das Geld zurück zu erstatten! Ein Jahr für Knapp 24 Stunde!! Leute ich warne, das ist eine Abzocke, finger Weg von dieser App!!!
So after 2 years I quit using the app, selling things on eBay at a price from several years ago just wasn't a great experience for me or my customers.
To the credit of ced commences, they assigned an account manager and tried to resolve the issues I outline below. Unfortunately, the manager seemed most invested in fixing my review rating and less invested in fixing the underlying problems. Once it became apparent that wasn't in the cards he disappeared without resolving these issues.
The support is just bad. Why have a live chat if the answer is always "we need to escalate your issue to a developer, and will followup in a few days"?
A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life.
2) because of 1, I often sell on ebay at prices from a year ago.
3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this.
4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?
Worst expierence with a software ever in my life! The support is really bad, no solutions only excuses and wrong informations!
Hello MODELLEISENBAHNGEBRAUCHT.DE,
We really apologize for the inconvenience that you faced while using our app. Also, we accept that you experienced some issues during the initial app setup, but we had rectified all those concerns and provided the best possible solution.
We had set up separate cron & webhooks for your account & did every custom work possible free of cost. You were in talks with a different app for the past 1 month which caused conflicts but we weren't aware of it. Everything worked fine for the past 1.5 years.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
I cancelled my yearly subscription with the majority of months left and have yet to receive a refund. My advice is do not opt for the yearly subscription.
Thank you MPM Hobbies, for leaving us such a great review. We are glad that you loved our services.
The team here at CedCommerce always strives to deliver the best by going above and beyond.
Thanks & Regards.
Team Cedcommerce!!
AFTER ONE YEAR WITH ALL THE CED COMMERCE APPS- it took over a month working with this people to get the apps to run properly, since then i must say as SHOPIFY EXPERTS, there has not been a single week where we need to contact support to fix something, we are moving out of this apps, if you dont have time left to waste following up every little thing keep away from this company or any of their apps, we BIULD STORES FOR CUSTOMERS and somehow every time we have an issue the app is always perfect and it is always us the ones we don't know, the apps simply does not work as intended, the sync process is really bad, automation, don't work so you have to do everything manually, i don't see the point to spend literary thousands of dollars with this company.BEWARE!!!
Started pretty good. Ended very poorly. Had to scrap all the effort invested and use the leading competitor's service, which is where I should've started to begin with. I hope these guys can get it together.
Hello, Celebrity Owned,
We are apologizing on your confronted issues. We have provided you with the maximum customization according to your necessities and constantly attempted to improve your experience. Yet, for fulfilling all the further requirements, the team is already working for execution & testing part of your mentioned requirements cause without the best possible testing; we were unable to make any element live.
We are open to the suggestions & requirements mentioned by our sellers and always try our best to fulfil them all as soon as possible.
For the most part, reviews of CedCommerce are overwhelmingly & positive both in terms of customer support and app utilization, so it is surprising and disappointing for us to hear neither met your expectations.
Be that as it may, on the off chance that you need assistance from our side in future, kindly don't spare a moment to connect with us.
Team CedCommerce!!
It's quite labour-intensive to create multiple templates for each item. Previously on the old eBay app, you could select the item then fill in the required fields eBay needs on top of what Shopify has. With this app, you would have to review the item, then open another tab to create the product template and create the shipping template, then check that the templates were applied to the product. Several times that I had a support issue related to pricing or inventory not being synced, and it would take several weeks to resolve. The worst feature is the title matching between eBay and Shopify which doesn't work, and defaults to SKU matching no matter how many times I mention that I enabled title matching, support kept saying it was using SKU matching. One of my price syncing issue was found by support as being caused by a "pending offer" on eBay, but that offer was already declined long ago, then they gave up and told me to update the price manually on eBay. One month later, one of their representatives sent me an request to use their "site optimization" services because they found my site running slow. This last part frustrated me because they failed repeatedly to provide me with core functionality needed from their eBay app, and tried to upsell on other services.