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Downgrading my original 2* to 1* due to problems with functionality, now uninstalled.
The functionality is OK but they are really let down by poor customer service, I have twice sent the same support request, both times I got an automated reply that there would be a response in 24 hours. However in both cases nothing received.
Dear Customer,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services. We're sorry to hear about your experience and want to assure you that your concerns are being taken seriously.
Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution.
Thank you again for bringing this to our attention.
Best regards,
CedCommerce
"Fantastic helpline chat! They solve problems quickly and provide helpful guidance. Great support team!"
Be aware of these scammers! I asked for a customized service. After they checked my eBay account, they quoted me and persuaded me to pay a one-time bill plus a full-year subscription. After my payment, they did nothing at all and did not respond promptly. They said the service I was looking for depended on eBay, which they never mentioned initially. I paid about $300 for absolutely nothing. Wasting my time. Be aware.
New Update: I wasn't sure before, but now I'm 100% sure THEY ARE SCAMMERS. They asked me for a video call meeting and kept asking me to share my screen to "check something in my account to process the refund" while recording. They said, "Otherwise, we cannot refund you." BE AWARE. I am going to contact PayPal now.
Red flags:
Persuading for upfront payment
No service delivered after payment
Reluctance to answer queries
Demanding screen sharing for refunds
Changing terms after payment
Poor communication
Requests for personal information
Unwillingness to provide clear details about the service
Unprofessional behavior
Dear Customer,
We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations.
Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong.
Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution.
Thank you again for bringing this to our attention.
Best regards,
CedCommerce
Support team are super helpful & sorted some issues I had with listing
Great customer service. Easy set up. I was up and running in no time!
Dear Customer,
Thank you so much for your review. We appreciate it!
We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
CedCommerce
Super Plattform und der Support ist auch sehr nett und hat direkt geholfen. Die Plattform ist super leicht zu verstehen
Vishal Tripathi was an excellent customer service rep. He answered all my questions and provided detailed information on how to integrate my items into eBay. Greatly appreciated his knowledge and time.
Great customer support!
Dear Customer,
Thank you so much for your review. We appreciate it!
We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
CedCommerce
So far so good, very helpful team get products listed
Dear Customer,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services. We are sorry to hear about your experience and want to assure you that your concern has been taken seriously.
Our team is committed to resolving your issue promptly, and we'll reach out shortly to discuss this further and find a satisfactory solution.
Thank you again for bringing this to our attention.
Best regards,
CedCommerce
Merci, app utile, support présent, mais un peu cher ou alors il faut être patient ;)