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Unfortunately support does not understand English very well and their app was buggy in the import of SKUs from Ebay.
Sorry for the inconvenience JasonL Office Furniture, it was unfortunate to see your review for our ebay integration app.
The eBay integration app helps sellers to list their products from SHOPIFY to EBAY Marketplace. It does not IMPORT SKU/Products from EBAY MARKETPLACE to SHOPIFY.
Both processes( products from SHOPIFY to EBAY Marketplace & from EBAY MARKETPLACE to SHOPIFY) are different from each other. We have a separate app (Multichannel Importer) to import products from MARKETPLACE(eBay, Amazon, Walmart etc. ) whereas the eBay integration app publishes your products on eBay marketplace.
Our support member was trying to convey the same thing, but unfortunately, you did not get that and left this review.
We currently serve more than 15k active sellers of overall the world. If you get back to us, we will surely help you in the same way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
After trying to use this app i am convinced that most of the reviews below me are bots/paid for. the app was terrible! and the customer service even worse ( i waited 45 minutes just to have my own questio nrepeated back to me in broken english).
Trying to upload with this app returns error messages as it relies on linking business policies that dont exist in the UK ebay platform!
Dear UPVC Warehouse,
As eBay is a large marketplace, it is having lots of settings, terms & conditions so that the seller can get the benefit of selling on eBay.
The eBay marketplace requires business Policies(Shipping, Return, Payment). If eBay marketplace found any missing information or your products violates the listing policies, then they throw the error with the products and do not list them until you fix them.
We do not restrict sellers to list their items on the eBay marketplace. We show the details in our panel what we get from the ebay marketplace.
Apart from this, we are apologies that you get the late response from the team. We have more than 15k active sellers on the integration app. Continuously & daily we serve all the sellers at our best way.
If you get back to us, we will surely help you in the same way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
App cannot link ebay and shopify listings with same SKU names.
great help
Dear Customer,
Thank you so much for your review. We appreciate it!
We are thrilled that you liked the experience with the ebay app. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
CedCommerce
This is how they scam you money. After you installed, you will find out it does not work as it advertised! When you tried for hours and want to unsub, the only option is to freeze your sub and you have to pay $12/month. No other option. That is no matter what you lost $12! What liar! Will call shopify and see their response!
Hello 5Ktoy,
We are apologizing on your faced issues. It seems that there is some confusion raised while using the app.
The app has a FREE PLAN for the seller to test the app. When we have checked the record, we found that you have not chosen any subscription plan so nothing is charged for the eBay integration app.
In the reported issue, we would like to say that there is no plan available at $12/month. You may cross-check from here:
https://apps.cedcommerce.com/ebay-marketplace-integration/#sm_pricing
The app can be installed via your shopify store that is totally free as well there is no charges are applicable for the UNINSTALLATIONS.
We would greatly appreciate the opportunity to discuss the issues further with you. Please reach out to us at apps@cedcommerce.com. We will assign a personal account manager who will work with you on your panel and helps you to set up your account with eBay marketplaces.
We have the free credits at $0, please use the eBay integration app without paying a single penny.
Will look forward to your reply.
they transferred my products completely wrong. I am not satisfied at all, the prices and titles are completely wrong. They took additional money from me outside shopify.
Dear Customer,
We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations.
Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong.
Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution.
Thank you again for bringing this to our attention.
Best regards,
CedCommerce
their support staff was extremely helpful with fixing an issue with our shopify feed not populating our eBay account. Very patient with clear communication.
CedCommerce support was very helpful syncing an order with conflicting SKU numbers. Ironed out the details and had my order synced. Thanks so much
Hello Heads Up!,
Thank you for your positive review! I'm glad to hear that the support from CedCommerce was helpful in resolving the issue with conflicting SKU numbers and syncing your order. It's great to know that they were able to iron out the details and ensure a successful synchronization. Customer support plays a crucial role in addressing any challenges that may arise, and it's wonderful that CedCommerce was able to assist you effectively. Your appreciation for their assistance is much appreciated.
Best Regards,
Team Cedcommerce.