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So after 2 years I quit using the app, selling things on eBay at a price from several years ago just wasn't a great experience for me or my customers.
To the credit of ced commences, they assigned an account manager and tried to resolve the issues I outline below. Unfortunately, the manager seemed most invested in fixing my review rating and less invested in fixing the underlying problems. Once it became apparent that wasn't in the cards he disappeared without resolving these issues.
The support is just bad. Why have a live chat if the answer is always "we need to escalate your issue to a developer, and will followup in a few days"?
A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life.
2) because of 1, I often sell on ebay at prices from a year ago.
3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this.
4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?
This is a great app to manage all sales from one place. Customer support is amazing and went above and beyond to make sure all my issues were fixed. Very happy with them and definitely recommend!
Much obliged to you, Dulces Colibri, We are excited that you cherished your experience. We invest heavily in giving extraordinary support to each client, and we're eager to get your commendations and appreciation.
Our team is consistently reachable to serve you in every potential manner.
Continuously don't hesitate to connect with us.
Team CedCommerce!!
After a few teething issues and a very helpful customer service representative I have become extremely happy with this app. Once I got my head around the 'profiles' and 'templates' the app became user friendly. It out performs the previous one I was using by leaps and bounds. Although I haven't yet delved into all the corners of this app I'm sure with the helpful customer support staff will guide me with little to no drama. Thank you support team!
Hello Cigar Box Guitar Emporium,
Thank you for your feedback! We're thrilled to hear that you've had a positive experience with our app and that our customer service team was helpful in resolving any initial issues. We're glad that the app has become user-friendly for you and that it's outperforming your previous one. We're committed to providing our customers with excellent support and are always available to guide you through any questions or issues you may have.
Best Regards,
Team Cedcommerce.
The representative did an amazing job, In trying to find ways to assist me . Great customer service . Thank you !
Hello morethantrends.
Thank you for sharing your positive review about a representative who provided you with great customer service! It's wonderful to hear that they did an amazing job and went above and beyond to find ways to assist you. Excellent customer service is an important aspect of any business, and it's great to hear that you had a positive experience. Your gratitude towards them is also appreciated and goes a long way in recognizing their efforts.
Best Regards,
Team Cedcommerce.
Initially I was having some problems syncing. However Customer support was great! Very quick and helpful. I would highly recommend this app.
Hello PetsR4me,
Thanks for taking the time to share your prestigious opinion on the "Shopify app store" with other users.
We always welcome you to without any hesitation, reach out to us whenever you need any assistance from our side.
Team CedCommerce!!
I was frustrated at first because of lack of understanding and time. I didn't watch the Help Video, so is basically my fault. I tried to speak with customer and they rapidly connected me to Srajan and he within minutes help me get my 29 products to my eBay account. He was extremely helpful and fast. I thank him like 5x for his help and went on to my day.
Thank you DmInnovation for understanding & your appreciation.
There are lots of settings on eBay, so this might be the reason for the complexities. But we have developed this app for new & old eBay sellers who are actively looking for automated things. The eBay integration provides you with the near-real-time automated syncing for inventory, price & orders.
The eBay integration app connects your Shopify store with the eBay marketplace. The app directly imports products from Shopify to the app first. After preparing the products as per eBay guidelines, you can easily list out your products on eBay via bulk upload action through the app. You can also upload only selected items on eBay through the app.
We know the complexities of eBay, so we try to keep updated help docs & videos so make you comfortable with the app. We are happy that you find them very useful.
You are free to reach out to us anytime.
Team CedCommerce!
Amazing service and extremely helpful! Will forever be a customer! They helped me with navigating and uploading products with ease!
Hello TDFCollectibles,
Thank you for your review! We're thrilled to hear that you had an amazing experience with our service and that our team was able to provide you with extremely helpful assistance. We're glad that we could help you navigate and upload products with ease, and we appreciate your loyalty as a customer.
Best Regards,
Team Cedcommerce.
Tech support was very p atient and very helpful. Even with technology at my end he dealt with it patiently as we manuevered the different problems.
Hello TUTBrands,
It's great to hear that you had a positive experience with the tech support team and that they were patient and helpful in resolving your issues, even when there were technical difficulties on your end. Effective technical support requires a combination of technical expertise, communication skills, and patience, so it's always great to hear when customers have had a good experience with a support team. I'm glad to hear that your problems were successfully resolved, and I hope that you continue to have positive experiences with this company's technical support in the future.
Best Regards,
Team Cedcommerce.
Thank you so much Vishal, I had a great experience today with one of the technical support team of CEDCOMMERCE Representative, Vishal was very very professional he went over all the problems I had with my Ebay App integration, His experiance and help was outstanding, Thank you so much for everything Vishal .
Thank you vaneverest, for the appreciation.
We are incredibly grateful that you took the time out to leave us this note. CedCommerce values put Seller satisfaction as a top priority; thank you for contributing to making it more useful & user friendly.
For the new sellers, ebay or can say all marketplace required too many settings & business policies so that the buyer & seller both do not face any trouble while buying & selling.
As eBay is a big marketplace and for the beginners, it is essential to have the proper information. When you get connected with us, being an integration provider, it is our responsibility to assist you with all the possible ways.
We explain the flow & the procedure of the app to make you familiar with the app. CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system.
The account manager helps you from the starting to complete setup of the ebay account also assist you in getting more & more sales on marketplaces.
Please feel free to discuss with us whenever you need any help from our side.
We look forward to serving you again.
Team CedCommerce
Works well to list items on ebay, you should watch your stock levels. Support is always fast and helpful.
Hello Stag Motorcycles,
I’m glad to hear that you’re enjoying your experience with our app and services. We are committed to providing a diverse selection of workouts and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated.
We always welcome you without any hesitation, reach out to us whenever you need any assistance from our side. You can also get connected with us over WhatsApp or skype.
To Join our WhatsApp Support group: https://chat.whatsapp.com/HPbJm00yENw6QhWfskNWLa
To Join our Skype Support Group: https://join.skype.com/GbdPBTuVsNgN
Best Regards,
Team CedCommerce