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If I could give this app a negative star, I would.
1. the customer support team dont know how assist you accordingly, they would sometimes leave you hanging for more than 45 minute not unless you send a follow-up message on the chat. and agent in the name Praveen Awasthi is the worst agent they have - not only he will ignore you but he will do a blind transfer to another agent without you knowing.
2. we booked 5 times via calendly to have their so called "experts" walk us through the app but no one showed up in all 5 bookings - even went in 15 minutes before scheduled anfd stayed inside the room for an 1 hour just to be ghosted
3. application interphase is not userfriendly and is case sensitive there is also a limitation to the listings name so you could not use the searchable world and is limited to using the genric term.
if you want a good integration application use Shopify Marketplace Connect especially if you are a codisto user.
Dear Customer,
We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations.
Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong.
Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution.
Thank you again for bringing this to our attention.
Best regards,
CedCommerce
24/7 live support, very fast integration real-time or near real-time, easy configuration, and fast onboarding, and go live in less than 2 hours. What else can you ask for?
I have been using CedCommerce for my Walmart account and my great experience with CedCommerce for Walmart made me take the best decision for my business to migrate my eBay to CedCommerce.
Highly recommended for any size of business.
I was having problems uploading products to my ebay store. I reached out to the support team and they scheduled a meeting with me. The team walked me through the process and was able to show me what I was doing wrong. I am very happy with this app and the CED Team. Thanks!
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our Ebay application. It's always a pleasure to serve customers like you, and we truly appreciate your support.
Your satisfaction is our top priority, and we're committed to delivering excellent products and customer service.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best Regards
CedCommerce
CedCommerce eBay integration app has very smooth integration and I have no problem listing products on eBay their template and profile features are awesome and save us hours while creating every new product. their customer support just awesome and resolved my all issues very promptly.
Merci, app utile, support présent, mais un peu cher ou alors il faut être patient ;)
Downgrading my original 2* to 1* due to problems with functionality, now uninstalled.
The functionality is OK but they are really let down by poor customer service, I have twice sent the same support request, both times I got an automated reply that there would be a response in 24 hours. However in both cases nothing received.
Dear Customer,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services. We're sorry to hear about your experience and want to assure you that your concerns are being taken seriously.
Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution.
Thank you again for bringing this to our attention.
Best regards,
CedCommerce
Customer support is fast and effective! I managed to list hundreds of items quickly to eBay to help turn over some closeout items we sell.
Great support and assistance with this app. Very happy and would recommend
Dear Customer,
Thank you so much for your kind words!
We're thrilled to hear that you've had a positive experience with our app. It's always a pleasure to serve customers like you, and we truly appreciate your support.
Your satisfaction is our top priority, and we're committed to delivering excellent products and customer service.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best Regards,
CedCommerce
Fantastic app which saves alot of time. Can get a little confusing but the chat is always answered straight away and issues dealt with. Would highly recommend.
Really powerful and exciting! I'm a new dropshipper, and I was helped very quickly- When I need help I get it, and not just walking me through things, also going in on the backend and fixing what needs to be fixed so I won't have future issues!