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Instant support and on the fly fixes from Team Cedcommerce. Missing Variants for the Ebay feed were fixed instantly. Couldn't want for more, thankyou
Hello My Chi and Me,
Thank you for your fantastic review! We are glad to hear that you received instant support from Team Cedcommerce and that they were able to fix missing variants in your eBay feed on the fly. Providing prompt and effective solutions to our customers' issues is a top priority for us, and we're glad to hear that we met your expectations.
We appreciate your kind words and are grateful for your feedback. If you have any further questions or need For additional assistance, please don't hesitate to reach out. We're here to help and thank you for choosing Cedcommerce as your trusted partner!
Best Regards,
Team Cedcommerce
I just started using it but it seems to be working really well so far. Easy to upload items directly from Shopify!
Hello Ali Madi Boutique,
We are happy to hear you had a positive experience at CedCommerce, We value your input and encourage you to let us know more details about your experience with us. we appreciate your business and value your feedback.
Best Regards,
Team Cedcommerce.!
Excessive bugs in app led me to remove it after 3 weeks. First would not transfer all of my pictures from shopify to ebay. Then, some of the variants for items were transposed so the wrong variant name was applied to the wrong picture. This transposition wasn't even in the exact same listing, but a similiar, albeit different listing. Several orders were not transferred properly including products sold via Shopify POS were not properly pulled off ebay within a timely manner (12 hours is not timely) which caused the item to be sold again on ebay which then caused an out-of-stock demerit negatively impacting my ebay rating. Had another incident where an ebay customer bought an item, then minutes later in a second transaction bought a second item of the same thing, but the app only transferred one of the orders to shopify, presumably because the app flagged it as a double order when in fact it wasn't. When I asked why this problem occurred, they did not provide an answer, at all. At least 3 times when discussing these glitches (bugs), the response I received was 'server issues'. For comparison, I typically have about 500-600 listings from Shopify that are listed to ebay. The app developers are based in India which in and of itself is not a problem, but the customer service team that is available during US business hours are not app developers, so when a problem does arise it cannot be resolved until the app developers come to work during their daytime (our nighttime) which means any issues typically are not resolved for a minimum of 12 hours - which is not timely and I would not consider 24/7 service. The app itself is counter-intuitive and hard to learn, especially when some wording is definitely colloquial to India.
Hello Maverick Disc Golf,
We apologize for the inconvenience and would request you to please provide us another chance to help you set up your business on eBay.
Allow me to apologize on behalf of the team. How can we make it right? we’re sorry to hear that we didn’t meet your expectations.
Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you!
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
Have had the app for 24 hours now and I must say it's far more accessible and user friendly than previous apps used. I had an issue when uploading a new listing to eBay which was explained in the error log but I couldn't find the issue myself so asked for help via the live chat, my query was answered within seconds and after a brief chat the issue was found within the item description code and resolved within 5-10 minutes and now I can continue to list products with no further issues.
I can not fault the customer service 5* for my first experience, very friendly and helpful and would happily ask for assistance if needed again in the future.
Hello Props & Replicas.co.uk,
Thank you for sharing your detailed review of the app and your positive experience with the customer service. It's great to hear that the app is more accessible and user-friendly compared to previous ones you've used. The prompt response and quick resolution of your query via the live chat is commendable. It's excellent that the customer service team was able to identify and resolve the issue within a short time frame, allowing you to continue listing products without further problems. The friendly and helpful nature of the customer service team made a positive impression on you, and you're open to seeking their assistance again in the future.
Best Regards,
Team Cedcommerce.
I have no idea whether or not this app works because the documentation is terrible and the non-english speaking customer service can't understand a word I say. After 3 days of repeating myself and being told a two-way inventory sync would take "10-15 days" per product I gave up. I wish I could get my time back. Total waste.
Hello AmFed Coin & Bullion,
Thank you for sharing your concern and we are apologies for the trouble that you have faced.
The eBay Integration app definitely provides the two-way inventory syncing between Shopify Store & the eBay marketplace. We would like to request you to reconnect with us so that we can assist you in a better way.
The service that you want our app to yield is flawlessly present. The app follows the below-mentioned process-
"Whenever inventory gets updated to Shopify Store, the app syncs and updates it on eBay marketplace. In the same way, if an order is placed on eBay marketplace, the app fetches that order, creates it on your Shopify store. At the same time, the inventory gets updated for that product(s) on your Shopify Store. "
The inventory syncing takes 10-15 minutes only and not 10-15 days, hereby clearing the air of confusion.
Hope you to stay associated with us!
Thanks.
Team CedCommerce
Great app, easy to use and effective. Great support on hand if needed.
would definitely recommend
Hello Hope Plants Ltd,
Thank you for your review! I'm glad to hear that you had a great experience with the app. The ease of use and effectiveness of the app are important factors in providing a positive user experience, so it's great to know that it met your expectations. Having reliable support readily available is also crucial, and I'm pleased to hear that you found the support team to be helpful. Knowing that assistance is available when needed provides reassurance and ensures a smoother overall experience. Thank you for recommending the app! Your recommendation is a valuable endorsement and can be helpful to others who are looking for similar solutions.
Best Regards,
Team Cedcommerce.
great support. app works well and any issues are rectified quickly. good communication from support.
Hi Style & Swagger,
Thanks for sharing your review with our team! It was our pleasure to help answer your questions and make you feel comfortable. If is there anything else we can assist you with, please don’t hesitate to reach out and let us know! Thanks again for providing us with your review, we appreciate it!
We always welcome you to without any hesitation, reach out to us whenever you need any assistance from our side.
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
Great App. Amazingly quick customer support. This App saves me so much time and effort uploading products from Shopify to Ebay. It's priceless. !
Hello RTTSealant,
Thank you for your review! We're also glad that our customer support has been quick and amazing in assisting you. We take great pride in providing excellent customer service, and we're glad that our efforts have been helpful to you. Thank you for choosing our app and for your kind words!
Best Regards,
Team Cedcommerce.
Great Support! They worked out all the setup integration and had me up and running in no time. I look forward to use this app
Hello Big Blue by Roland St John,
Thank you for sharing your positive experience with the support team! It's great to hear that they were able to work out all the setup integration and have you up and running in no time. Providing great customer support is essential, and I'm glad to hear that you had a positive experience.
I hope that you continue to have a great experience using the app and that it helps you to grow your business.
Best Regards,
Team Cedcommerce.
i used this app for 14days on the silver plan($39.99) and had more problems than sales, the app is not very good and i wouldn't recommend it at all. Don't waste your time
Hello Pricers-Defense,
Firstly, I would like to apologize to see you for facing problems - of course. We acknowledge your comments on pricing but firmly believe that quality software costs money to develop.
We recognize your remarks on pricing yet solidly believe that quality program costs money to create. We believe our pricing offers enormous value for all the benefits our application provides.
We don't confine merchants to list their things on the eBay commercial center. We show the same response in our app that we get on the products from the ebay marketplace.
We uphold numerous times sellers than those who have left reviews that show that we provide the best possible solution to our sellers who notify us of their experiences from the app.
Team CedCommerce!!