CedCommerce eBay Integration , 1,161 則評價
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Great customer support in the app. Only just started using this but so far it's perfectly connected to eBay...looking forward to using it more
Hello The Green Sub,
Thank you for your review! Our team works hard to ensure that our app is user-friendly and seamlessly connected to eBay, so it's great to hear that it's working well for you. it will help streamline your eBay selling process and make it easier to manage your listings. Please don't hesitate to reach out to our customer support team if you have any questions or concerns.
Best Regards,
Team Cedcommerce.
This app does not work well for sellers looking to list a large variety of items. We are an antiques and home interiors store dealing in one of a kind, pre-owned items. Because of the required step to create templates, our work flow becomes unnecessarily labor intensive and complicated. We would be better suited with an app that allows each product to be edited per eBay's requirements / item specifics individually rather than in bulk.
Their team was prompt in replying with assistance and were eager to help us try to find work-arounds for our needs, but ultimately this app has some serious functionality blind spots.
UPDATE: I have changed my review from two stars to one star because after posting my initial review, they called my personal cell phone number asking me to remove my honest review of their app. This type of behavior is absolutely unprofessional and unethical.
Hello, Goodman's Interiors & Antiques,
We really apologize for the inconvenience that you faced while using our app.
The creation of templates is a one-time process for the uploading of products.
And as an integration software, we have restrictions regarding the handling of products from Shopify to eBay.We have to work according to the Shopify & eBay policies to get a product uploaded and also we are listed on a public platform so bulk actions are the need of the hour as per the research our team did,
You have a unique & one of the kind catalog so we are really sorry we couldn’t help you with that. Being a software as a service provider we can’t alter the whole structuring of the app, we have to look out on a global level for one a kind catalog.
And regarding the review removal, there might be some miscommunication as our executive called you to check out the app & try to upload a few products because a few other functionalities were left unexplored.
Thank you for the honest reply.
We highly appreciate it.
Best Regards,
Team Cedcommerce.
Avoid this app. Its filled with bugs, and customer service is very little help in fixing issues. In fact, of the 10+ times I talked to them they made the situation worse. The app doesn't do what's advertised yet its one of the more expensive ones out there. I figured you get what pay for, but not with this app. Waste of time, and waste of money. Trust me avoid it. Also they charged me $49.00 when they said wouldn't charge me anything for up to a year of service. They lie, and steal. How this app is even allowed on the store is beyond me. I have emails from their customer service showing proof of all this. DO THE RIGHT THING AND REFUND THE MONEY YOU STOLE!
Hello WoodBlank.com,
We really apologize for the inconvenience that you faced while using our app. Also, we accept that you experienced some issues during the initial app setup, but we had rectified all those concerns and provided the best possible solution.
As you have mentioned that $49 amount was deducted, so for this, we would like to update you that all the payments are managed through Shopify, and are bound by the billing cycle. The subscription charges are added to our payout as per your billing cycle. The refunds can only be initiated from our side after receiving the subscription charges from Shopify. And we refunded the amount in your account as soon as we received the payment from Shopify. You can check your email and see the refunded amount screenshot, that we have already shared with you.
Apart from that as promised, we are still offering you a free subscription to the app for one year. As for us, customer satisfaction does matter. Please give us one more chance to serve you and our team will help you with all the setup at zero cost.
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
5* so far with setup and support being top notch! Vishal has been on chat with me for 8 hours or more helping with setup and trouble shooting. App seems to be solid so far as well. Thanks!
Thanks for the awesome review, AVS Diecast. We are incredibly grateful that you took the time to leave us a 5-Star review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Best Regards,
Team Cedcommerce.!
best customer service i have dealt with in a while, answered all my questions almost instantly at any hour of the day. very happy with the help
Hello NextGenPartsPlace,
At CedCommerce, we are passionate about providing our best services to all our clients. This review made our day. We are so grateful for your kind words.
Best Regards,
Team Cedcommerce.!
App is terrible, does not import, upload or push orders. We have spent two weeks with support, they do not respond to question instead make excuses that their servers are backlogged today, etc. not realising we have had the same issue every day for two weeks. They uploaded an entire catalogue, including items with zero inventory which sold on eBay. Now our seller score has been compromised because we do not have stock of these items. We have very large catalogue with thousands of products and this app simply does not work. Support is zero star, they do not communicate or respond to any issue.
Hello MODE Auto Concepts,
We apologize for the inconvenience held to you while using the app. It seems there might be some confusion because the app has the basic functionality to import products from Shopify to the app and then help you in listing them to the eBay marketplace. Once you have any sale on ebay then that order will be synced to your Shopify store and reduced inventory will be sent back to ebay.
Also, we accept there might be some delays in the inventory sync at that time, due to server issues, but they are now all resolved, and we have even launched our new updated version of the app using which you can manage multiple eBay accounts from a single Shopify store. We would like you to please give us one more chance to serve you.
If you get back to us, we will surely help you in the best way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
Read the other 1 star reviews. You will be glad you did cause you will end up in the same boat. Orders disappear, they never show up in your Shopify, the orders fail to load. This is not an app that appears to do what is on the box.
Good luck, I'm trying something else. A shame Shopify actually recommended this app in their emails too.
Hello delka.net.au,
We understand that issues like orders disappearing or failing to load can be incredibly frustrating, and we apologize for any inconvenience caused. We take these issues very seriously, and we are actively working to resolve any outstanding issues with our platform. We appreciate your feedback and want to assure you that we are committed to providing the best possible experience for our users. If you are open to it, we would love the opportunity to investigate the issue further and provide a resolution to any outstanding issues you may be experiencing.
Thank you for considering our app, and we hope to earn your trust and business in the future.
Best Regards,
Team Cedcommerce.
AMAZING service and experience.
I was dreading the day that the ebay app would be removed from Shopify and put off waiting until the very last day the app was supported to make the switch. I honestly wish I would have made the switch sooner.
CED Commerce made the process so easy. The representatives were so helpful and walked me through the entire process. It was simple and seamless from beginning to end. I HIGHLY recommend their services.
Hello cratershop.us,
Thank you for your kind words! We're glad you're happy with our product/service. At CedCommerce, we are passionate about providing our best services to all our clients.
Best Regards,
Team Cedcommerce.!
It is a great app! Easy to use. Support is very good. Your sales will increase. I recommend. Thank you!
Hello PickAProduct,
We are glad to see your review for eBay integration app. As eBay is a large marketplace so our developer has created a user-friendly app to an easy start selling on eBay marketplace.
We understand the difficulty faced by the sellers to start & manage sales on eBay, therefore, we assure you our availability 24*7 with all the possible ways via skype, calls, emails, Whatsapp or whatever preferred by sellers.
When you connect with our service, we guide you on how to list your items to get good sales.
Stay connected with us like this way !!
Team CedCommerce
Wonderful service and great explanations of how the app works, very helpful! I think this is going to be a great help with my shop!
Hello Hearthfire Handworks,
I'm glad to hear that the service was wonderful and that the explanations were helpful! It's great to know that the app is going to be a great help with your shop. Thank you for sharing your positive experience!
Best Regards,
Team Cedcommerce.