CedCommerce eBay Integration , 1,161 則評價

We used this app on 2 Shopify shops and never really had big issues in the past. Since 5-6 Months everything has changed, during our yearly subscription period suddenly things changed and we could no longer use the features we had paid for in advance, after complaining about this the topic was resolved. Besides that since about 4 months we keep having big problems syncing the products. Kept chatting with support and opening tickets. Even on the shopify admin panel it told us that the app had an API problem. The support team that in the past always did a great job suddenly became a big problem. No answers, no solutions, huge problems understanding issues. Ontop of all that a week ago suddenly the orders did not sync automatically anymore, solution was that we should do it by hand. The story ends today, we opened a ticket about 10 -12 days ago, first we kept being told it would take time to resolve the issue, then suddenly there seems to have never been a problem and some support employees did obviously not understand the issue. 48 hours ago the support reached out to us again explaining things that we already knew but not solving the issue that we still had. They then asked us to arrange a meeting to discuss the issue, today 48 hours later we received a new message telling us that as they had not had a feedback they are closing the ticket. We waited 10-12 days and kept being told to wait, they obviously don´t like to wait this long so they closed the ticket after not hearing back in 48 hours. To be honest I was shocked about this way of dealing with serious customer issues. We recommended this app to various other people in the past years - today I must say this was a huge mistake. We cannot recommend using the app anymore. Support is no longer as good as they were in the past. We now paid for 12 months and gave up using the app after 8 months - a huge disappointment.

I never leave reviews. But this is the 3rd time I've had a product sell on my Shopify store, and the inventory does not properly update in Ebay, and someone buys and unavailable product on ebay effecting my seller rating. There are all sorts of syncing issues with this app. And no one seems to care to fix it.

I don't know how in the world this app has such a favorable rating, it was absolutely horrible to use. I used this app over a year ago and it was so much better then. Whatever updated were made to it have made it worse to use. It's a very clunky app, half od the links don't even work and when you finally do manage to get a product uploaded to your eBay store it causes errors to your store. Worst app I have ever used!

I had a terrible experience with Ebay Integration and this company ! I made a sell using this app that never showed on Ebay. I thought the buyer had bought two items- one on EBay and one on Shopify. The order in Shopify showed paid by the cedcommerce app. I sent both items out. Later I found out that the customer did not order the item showing on Shopify and no payment had been received. I tried to use the chat feature to get help and they said I would receive an email from someone. The first email had a link that took me to a general help page with subjects that did not cover the issue. Then someone from the company started emailing me about the issue, insisting it was EBay’s fault. After very many hours and many, many emails going back and forth with this company I found out their app had pulled in the wrong item to Shopify because their app had assigned the same sku number to all my listings. For days the company argued with me that it was not their fault. There was a HUGE language barrier and it was so frustrating dealing with them. Finally when they admitted their mistake they offered my 3 months free to use of their app if I changed my review. So I just changed my review to this. Seriously you have got to be kidding. STAY AWAY FROM THIS APP IF YOU DONT WANT TO LOSE MONEY OVER BOGUS SELLS and get a big headache dealing with them

Worst app to connect with your eBay shop. Had this app for one year and many problems with it. It had always issues while synchronizing the inventory which caused the problem that I sold items on ebay which weren't available anymore.

Also this app is not able to upload products from your shopify shop to ebay, you always have to put the products on eBay by yourself and then connect them to the products in your shopify shop.

The app is also very expensive.

They couldn't refund my money after I deleted the app now I have to pay 199USD for a year we're I will not use this app.

2 weeks ago I found the app "eBay Integration & Sync - DPL" which is much more user friendly and also has the option to upload directly for shopify. It's much cheaper and is constantly being upgraded.

Be aware of this scammers. I asked for a costomosed service. After they checked my ebay account they qouted me and persuaded me to pay one time bill plus a full year subscribtion. after my payment they did nothing at all and not answering me promptley as they said the service you looking for is depend on ebay witch they said nothing about it in the begining. i payed about $300 for absolutely nothing. waisting my time. be aware

This app does not work. And support is non-existent. There was no screen to link an eBay account and no way to go back to previous steps. It makes you select products to import even if there are no products to import and then errors out when it can't find the products that don't exist.

Horribly designed app that is unnecessarily complicated. Nothing ever stays working.
It's a constant cycle of fixing something, it works for a week then doesn't again.
Items sync inventory sometimes, but not consistently. Always overselling items.
The profile system for the items is ridiculous and time consuming. No way to edit ebay expected fields in app. Constantly not finding profiles for products.
This is definitely the worst, most time consuming app for ebay integration.
They also bait and switched everyone. Used to have a free plan with 50 product uploads and 10 orders per month. Then they changed it so it's 50 products and 10 orders for a lifetime, after that you have to pay their ridiculous pricing to keep using.

They marketed even on this about page in here, the Shopify App Store that this app will make selling on eBay easier. Can someone tell me why selling on eBay is easier with this app? Na... It makes adding eBay as an additional sales channel easier - import is NOT from eBay to Shopify, it is Shopify to eBay. Ugh I hope you don't waste your time like I did hoping this was going to be a nice solution to migrate eBay to Shopify.Waaa Waaa....

they transferred my products completely wrong. I am not satisfied at all, the prices and titles are completely wrong. They took additional money from me outside shopify.