Overall rating Based on 302 reviews
My Oregon Collection
Very buggy. I currently have an 85% on time tracking level on my EBay account because of the failures to upload tracking data from Shopify through the EBay APl, hopefully it doesn't fall below standard because of additional EBay API failures. I have never been late shipping but the interface just doesn't work sometimes. I give it two stars because it kind of functions but it's rudimentary and it's really a Beta version.
The developers of the app are not really engaged with the product, you kind of get the run around when you contact Shopify or the EBay developers. Emails from the EBay channel developers go unanswered. If this is your livelihood I would probably stay away from this online commerce model, like I said it's really buggy with not a lot of support.
The app works. It will list your products and you can change some of the listing details within the app. Some flaws we have noticed:
1) You cannot change the item location within the app. You can only set a general location for most of the items. Since we dropship items from all over the world, we need the ability to change the item location.
2) Since the abovementioned is an issue, we tried revising the listing directly on eBay.com and this app locks the listing so that doesn't work.
3) Revising an item can take up to 5 minutes and you are stuck on the page while it updates. It should allow you to continue work and just add it to a queue, like when creating new items.
4) Adding new images within the app, after a listing is live, produces errors. The only way to add the images are within the shopify main product. There are different images we utilize for eBay.
Bottom line, I think the app is in the right direction but needs some overdue fine tuning.
I appreciate the integration, where it pulls my items straight from my shop. But at the same time, most of my items have variations, which Ebay wont allow. So for those, I have to go back and list each variation individually, which defeats the purpose of the integration overall.
It also does not allow you to make specific changes to some features like shipping, quantity.
It's easier just to do them separate, but then it doesn't track how many of each item are in stock.
Shop of Thomas Vasas Photography & Art
App is fine to use, but beware of Ebay. If you don't play buy there rules, they will suspend your selling account if customer complains about product damage, Ebay does not help the sellers, the seller gets crucified and the customer gets want they want, by taking money from the seller, and Ebay collects all the fees. if use this App, caution at will. Ebay suspend my selling privilges.
Thank you for giving us feedback on your experience.
The Eco Penguin
Found it EXTREMELY frustrating to get it to work, there is no procedure provided and you keep getting error messages
Thank you for your feedback. We are looking into the issue you reported directly to our team and hope to resolve it promptly.
Be very careful before using this app In theory, the app which purports to be developed by eBay (it is not), should work well. I installed it originally to sync all of my listings from Shopify and eBay. This worked fine but there are some pretty big issues with it.
Firstly, it does not support custom eBay templates which means that all of your previous listing templates will go to waste, and will not load properly if you incorporated CSS elements in them. Secondly, once you link the items, you will no longer be able to amend the templates using 3rd party software and also directly on eBay due to eBay's API rules. Thirdly, even after you disconnect the items and your store, or unlink your products, your product will be marked as an inventory-managed product and you will not be able to further amend the item on eBay or otherwise. In fact, if you reconnect your store, you will have to link the items again. I have had to forcefully end all my listings to re-list all my items due to this as all of my templates have not worked.
The App generally is very glitchy with syncing. I had an issue of changing my user name and with all of the items not syncing and items not being able to link anymore. The glitches cause a lot of frustration. In principle, there's a lot of good that can be done with the app by using Shopify to manage all of your listings. However, the glitches and inability to sync and also the non-reversibility caused by linking your items will cause you an insurmountable amount of headache and lost sales.
That being said, their customer support is generally responsive. However, their development team is not and is somewhat disappointing that they are not able to address immediate issues which seems to have persisted for some time with the app.
If the app syncs well, it can do wonders.
At the moment, it does not. I caution everyone before using this app and echo the same sentiment as the other 1 star reviews. I give it 2 stars for the support and general idea. However, it has caused me to re-list all of my long standing listings which has caused a great loss in sales.
2 starts at best! It barely integrates, have to force sync most times. ALL new products are NOT automatically loaded it picks and chooses what it loads.
I've only had about 25% of my store loaded. AND don't even try to update or add inventory!
Heaven forbid I want to do that ON eBay! It won't let you!
I've been on support with eBay AND shopify but it seems NEITHER wants to do anything. I keep getting told it's the other persons problem.
More work than help
So sad. This used to be great cross-promotional app. Some little bugs, but overall pretty easy. We could list products on Shopify, connect them to eBay, tweak the listing from Fixed Price to “best offer” and it was awesome. Now each listing has to be edited in Shopify and the Best Offer option is not available. We sell estate items and bargaining is part of the fun for many clients. A make-an-offer option is important.
its almost perfect , shame that you cannot use an eBay Listing Template , let me know if anyone know a solution please
Josie's Friends, LLC
I have thousands of products in my store but I don't want them all on ebay, so I do like that I can pick and choose which products I actually add to ebay because of the fees associated with using ebay. That said, some of the information doesn't transfer over smoothly so you have to edit each item to make sure it's correctly showing.