eBay

This app has been frustrating to work with from the beginning. Despite sporadic issues with orders not syncing to Shopify, I appreciated the support team's fast response in helping us resolve them. However, since January, we have been unable to edit most of our listings. We get an error "Cannot revise listing. Cannot change an auction to private or vice versa if the item has bid or is ending in 12 hours." This is not relevant to any listings we're trying to edit, and it would take us forever to have to create all new listings just to update the titles and descriptions. I have reached out to support numerous times about this. They continue to tell me it's been escalated to eBay, and there's nothing they can do. I contacted eBay and they said they could not find any record of an inquiry from the eBay Shopify app. It's been 6 weeks and there has been no follow up with a solution.

Bad experience throughout user touchpoints. Sometimes it synchronises, other times it does not. When issue is raised to customer service, the person barely acknowledges the issue, offers no apology, and displays very little empathy. Would not recommend this app to connect Shopify with eBay as a sales channel in the long run.

Sometimes I have problems with publishing items on ebay - but it helps to change the payment methode. But can someone tell me how to activate ebay plus? Every single item that I published via Shopify on ebay is ebay plus deactivated