We use eBridge to manage order import between our Shopify Plus and SAP b1 9.1 ERP. The initial integration took approximately 3 months to complete 'iteration 1,' which has since required many customizations to meet our business needs. We don't see this as necessarily an eBridge issue, but more an SAP issue as SAP b1 9.1 is not designed with modern integration needs in mind.
Our account representatives have been hit or miss - we've had some that didn't respond for months until we emailed higher-ups in the organization, however some are always happy to discuss new business with you (when we have billable customization requests). We've had a number of customization requests that took months before eBridge could get to it, due to the Dev team's backlog per eBridge - some taking over half a year to get to which was very disappointing. Seems to be getting better in the last six months to a year though. They also just began this year to have some training and webinars on their cloud integration platform, allowing us to make some customizations ourselves, which has been a plus - in the past, we had asked for training and the response was 'we don't really offer that.' Again, things are improving.
Their development / tech staff are friendly and knowledgeable when we collaborate on customizations and are responsive to our needs.
We really appreciate your review, Zyris! Thanks for taking the time. Glad your SAP < > Shopify integration is up and running. We'll get your helpful and honest feedback to our team (always trying to improve). Glad you like the customer webinars :) More to come! Have a great day. ~ Team eBridge