Webgility QB Desktop Sync

Himanshu
Very through and clear! Even followed up! Great service!!
It works with Quick Books online fine.

I contacted support and dealt with Himanshu who was very helpful and knowledgeable about my issue. Thanks!

We tried multiple connectors for our store and other sales channels. None of them accomplished what they said. Wish we found Webgility earlier. They are also very helpful in getting setup and letting you know which plan works for you without trying to upsell stuff you dont need. Thanks

Faizan was very helpful in getting the app set up for our specific needs and found ways to make the app work with our workflow on QuickBooks!
Onboarding was easy and he helped every step of the way. Costumer support for this app is unmatched!

Himanshu
Hi - Himansu was great - very sharp on the integration betweens QuickBooks Online and Shopify. I was struggling with which app to use - clearly this is the correct choice!

What this app promises is exciting. Automated syncing between Quickbooks and our online sales. "When" it works, it's awesome. The issue is that it seems to break weekly. This week's break was that it stopped pulling in bank transaction fees associated with credit card sales on Shopify. It just started sending transactions to Quickbooks that don't have the fees separated or deducted. Two weeks ago it worked fine, this week, it's broken. 3 days of exchanging emails with foreign tech support and they tell us to disconnect and reconnect our processor. Doing that gives a warning that it will erase all transaction history. There's no way I'm willing to do that based on an email from someone in Asia that just says to try it.

So, support is poor, system breaks weekly, but when it works it's awesome. Oh, and it's quite expensive!

Himanshu
Was able to solve several issues with my setup and interface to QBO ....
Especially concerning collecting sales taxes and importing transactions that included the sales taxes ... was handled expertly ! ... thank you.

Himanshu was amazing!! Thank you so much for hand-holding us through everything--Himanshu went above and beyond!!

Great customer service. The agent, Swapna, taught me well how to post my data on QB. She went through step by step and helped me. Thanks for this amazing experience. Appreciated.

Very helpful information today. I am liking the webgility experience and find it very easy to work with my quickbooks online accounting. Thank you for your help today and for going above and beyond to explain the answers to my questions.