Webgility QB Desktop Sync

Our company operates a high-volume Shopify store and Quickbooks Enterprise hosted desktop. It has been very difficult to find something to replace the manual download and upload of transaction data we used to record invoices and payments. Most of the integrations out there only work with Quickbooks online, so I'm so happy Webgility invented the solutions that works for us! The implementation is quick and very professional.... Faizan is amazing -- he quickly understood our business process and was able to set up the robust accounting options that worked perfectly. The interface is (mostly) intuitive and extremely useful, drawing attention to the items that require intervention or setup in order to post correctly. We are extremely happy with the product so far and will look for additional ways to use it!

Himanshu
Very through and clear! Even followed up! Great service!!
It works with Quick Books online fine.

I contacted support and dealt with Himanshu who was very helpful and knowledgeable about my issue. Thanks!

Faizan was a great teacher in helping us work through how to set up Webgility.

We tried multiple connectors for our store and other sales channels. None of them accomplished what they said. Wish we found Webgility earlier. They are also very helpful in getting setup and letting you know which plan works for you without trying to upsell stuff you dont need. Thanks

Himanshu
Hi - Himansu was great - very sharp on the integration betweens QuickBooks Online and Shopify. I was struggling with which app to use - clearly this is the correct choice!

What this app promises is exciting. Automated syncing between Quickbooks and our online sales. "When" it works, it's awesome. The issue is that it seems to break weekly. This week's break was that it stopped pulling in bank transaction fees associated with credit card sales on Shopify. It just started sending transactions to Quickbooks that don't have the fees separated or deducted. Two weeks ago it worked fine, this week, it's broken. 3 days of exchanging emails with foreign tech support and they tell us to disconnect and reconnect our processor. Doing that gives a warning that it will erase all transaction history. There's no way I'm willing to do that based on an email from someone in Asia that just says to try it.

So, support is poor, system breaks weekly, but when it works it's awesome. Oh, and it's quite expensive!

Himanshu
Was able to solve several issues with my setup and interface to QBO ....
Especially concerning collecting sales taxes and importing transactions that included the sales taxes ... was handled expertly ! ... thank you.

Himanshu was amazing!! Thank you so much for hand-holding us through everything--Himanshu went above and beyond!!

I've had an amazing experience with setting up Webgility. It is making my accounting and inventory management so much easier. 10/10 recommend!