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Prerit was incredible to work with. lots covered and was never impatient or unwilling to help us get things sorted out. look forward to our launch with webgility at our side.
DO NOT USE this app. I got charged my credit card $49.00 for FREE TRAIL. It's a 3rd party App. Shopify asked me to contact Webgility for the REFUND, and I have contacted Webgility customer support for the REFUND, they kicked the ball back to Shopify. I'm going to dispute this from my bank. BAD SUPPORT!! UPSET!!!
Thank you for notifying us of this issue! Webgility, of course, doesn't charge for the free trial. We are working to correct this currently and will be reaching out to you AS SOON as we identify the source of the issue.
Off to an excellent start. I feel much more comfortable after the extensive onboarding with the help of Prerit. Would recommend Webgility if you are looking to integrate QB with Shopify.
Overall this has been a great help to us and I think it will be very helpful with our website. We look forward to using it.
Webgility is absolutely amazing!! The amount of time it saves us in data entry alone is astounding and then with their intelligence feature and other benefits... it truly aids in becoming an omnichannel ecommerce company. The onboarding and implementation training is very thorough and helpful! It's so great to know we have support at all times and aren't just left hanging and trying to learn and figure out the system alone. The customer service has been extremely superb and I'm so grateful to have found this tool!!
I had some issues with one of my channels not updating, but Himanshu fixed it with ease. He didn't skip a beat, even with my microphone not working. He is awesome
Onboarding with Fazian was terrific, he was very thorough in walking my team thru integration and setup. I often had many questions and he would address each before continuing on. I do expect I will need his or tech support going forward BUT the basic fundamentals are in place.
Prerit was very helpful with the setup. He was patient, calm and professional. I would love to have additional sessions with him as he has always been fantastic at resolving issues and providing clear guidance.
Himanshu's help was awesome! The tech support at Webgility is terrific, they respond quickly and are always so friendly!!
We were a past Connex user for a year. It just was one problem after another with little resolution from their tech team. Countless hours were spent on troubleshooting. Initially we had some issues with Webgility syncing to QB Enterprise due to the size of our QB file, but their tech team was patient, and competent, and have resolved all of the problems. Now it works great saving us a ton of time. I would strongly recommend this software.